Paola Di Ciaccio

• Front office activities
• Performance of relevant administrative and accounting activities such as cash-check deposits, withdrawals, bank statements, transfers, mortgage payments, issuance of credit cards and prepaid cards.
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.

Carrying out of cash operations (preparation of RID, transfers, RIBA, deposits and withdrawals, issuance of A/C...) in consideration of current regulations

• Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge of best practices and participating in relevant training programs.
• Promoted a proactive approach towards problem-solving within the team by encouraging open communication and collaboration among colleagues.
• Updating reporting according to the principles of quality
• Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.

• Provided key clerical and administrative support to senior accounting staff.
• Reconciled bank accounts with updated information.
• Maintained confidentiality of sensitive financial.
• Reviewed financial statements and supporting documentation.

Apposition of the Technical Legal Endorsement and preparation of the Mortgage Contract.

Specifically, the work requires a careful review of the documentation inherent in the mortgage files and verification of the registry, technical and legal prerequisites necessary for the conclusion of the contract and the disbursement de la sum requested.

Release of the sums covered by the mortgage contracts (purchase, sale, subrogation and liquidity) and perfection of the guarantees.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Opening bank accounts;
• Inserting Signatures, powers and conditions of banking contracts
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• Data extraction from Sap, data entry into Sap HR, master data queries, preparation of monthly, periodic and various statistical reports, use of project management tools
• Planning, organizing and monitoring the training course for newly hired employees with and without experience: planning of editions to be carried out; planning and organization of the course; ▪ classroom monitoring; administration and analysis of end-of-course satisfaction questionnaires.
• Language course management, organization and monitoring: relationship with the vendor (language school); activation and renewal of language courses; close monitoring the budget allocated to each directorate/division for conducting the courses themselves.

I Enhanced student understanding of business concepts by integrating real-world case studies into lectures.