Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PAOLA DI CIACCIO

Miami,FL

Summary

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Overview

17
17
years of professional experience

Work History

Quality Officer ISO 9001 – ISO 14001

Pozzi Ginori
Gaeta, Italy
01.2012 - 03.2025

• Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge of best practices and participating in relevant training programs.

• Promoted a proactive approach towards problem-solving within the team by encouraging open communication and collaboration among colleagues.

• Updating reporting according to the principles of quality

• Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.

Counter Operator

BNL-Paribas Group
formia, Italy
06.2012 - 09.2012
  • Carrying out of cash operations (preparation of RID, transfers, RIBA, deposits and withdrawals, issuance of A/C...) in consideration of current regulations

Land Loan Officer

BNL ParibasGroup
Milan, Italy
10.2011 - 02.2012

Apposition of the Technical Legal Endorsement and preparation of the Mortgage Contract.

Specifically, the work requires a careful review of the documentation inherent in the mortgage files and verification of the registry, technical and legal prerequisites necessary for the conclusion of the contract and the disbursement de la sum requested.

Release of the sums covered by the mortgage contracts (purchase, sale, subrogation and liquidity) and perfection of the guarantees.

Accounting Clerk Assistant

Music&Lights
Itri, Italy
07.2011 - 09.2011

Reviewed financial statements and supporting documentation.

Provided key clerical and administrative support to senior

accounting staff.

Reconciled bank accounts with updated information.

Maintained confidentiality of sensitive financial.

Bank Account Opening Clerk

BNL ParibasGroup -
Roma, Italy
02.2010 - 04.2010

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Opening bank accounts;

• Inserting Signatures, powers and conditions of banking contracts

• Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Internship Human Resources Training

BNL ParibasGroup
Roma, Italy
09.2008 - 10.2009

• Data extraction from Sap, data entry into Sap HR, master data queries, preparation of monthly, periodic and various statistical reports, use of project management tools

• Planning, organizing and monitoring the training course for newly hired employees with and without experience: planning of editions to be carried out; planning and organization of the course; ▪ classroom monitoring; administration and analysis of end-of-course satisfaction questionnaires.

• Language course management, organization and monitoring: relationship with the vendor (language school); activation and renewal of language courses; close monitoring the budget allocated to each directorate/division for conducting the courses themselves.


Lecturer in Business Administration

Confesercenti
Latina, Italia
05.2008 - 07.2008
  • I Enhanced student understanding of business concepts by integrating real-world case studies into lectures

Education

BBA - International Economics

Sapienza
Roma Italy
04-2008

Skills

  • Problem solving and quality reporting
  • Process enhancement strategies
  • Team collaboration
  • Attention to detail
  • Time management
  • Data analysis
  • Customer focus
  • Staff training
  • Attentive and observant
  • Data capture and analysis
  • Organizational skills
  • Data interpretation

Languages

Italian
Native/ Bilingual
English
Professional
Spanish
Elementary
french
Elementary

Timeline

Counter Operator

BNL-Paribas Group
06.2012 - 09.2012

Quality Officer ISO 9001 – ISO 14001

Pozzi Ginori
01.2012 - 03.2025

Land Loan Officer

BNL ParibasGroup
10.2011 - 02.2012

Accounting Clerk Assistant

Music&Lights
07.2011 - 09.2011

Bank Account Opening Clerk

BNL ParibasGroup -
02.2010 - 04.2010

Internship Human Resources Training

BNL ParibasGroup
09.2008 - 10.2009

Lecturer in Business Administration

Confesercenti
05.2008 - 07.2008

BBA - International Economics

Sapienza
PAOLA DI CIACCIO