PAOLA FEIJOO
DORAL,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
Donation Coordinator
Caritas, San Juan Bosco
Maracaibo/Venezuela, ZL
10.2005 - Current
- Monitored product shipment status from production through delivery at destination port or airport.
- Provided support services to exporters such as arranging transport, storage and insurance coverage for goods shipped abroad.
- Coordinated the movement of goods between countries by air, sea or land transportation according to customer requirements.
- Participated in team meetings designed to improve processes within the organization or discuss upcoming events or initiatives.
- Updated donor database with contact information for individuals who made contributions to the organization.
- Provided assistance to volunteers with tasks such as unloading donations from vehicles, sorting items, labeling boxes.
Administrative Assistant
Doral Conservatory, LLC
Doral, FL
06.2021 - 06.2024
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Prepared detailed reports and presentations for executive staff.
- Managed incoming mail distribution and outgoing courier services.
- Facilitated communication between different departments in order to resolve issues quickly.
- Maintained calendars of upcoming events, meetings and deadlines.
- Ensured compliance with company policies and procedures related to project management activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Analyzed financial data to determine appropriate payment amounts and methods.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
Behavioral Health Case Manager
Advocate Program, INC
Miami, FL
05.2021 - 08.2022
- Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
- Participated in team meetings regarding case management strategies and outcomes assessment.
- Maintained accurate documentation of all client activities in accordance with state regulations.
- Coordinated referrals to other community-based programs such as housing or employment services.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Assessed risk factors associated with suicide attempts or self-harm behaviors among clients.
- Collaborated with medical professionals to ensure proper medication management for clients.
- Provided guidance and counseling to individuals struggling with addiction or depression.
- Followed up with previous clients after discharge from program to monitor progress over time.
- Compiled relevant clinical data into reports for review by supervisors or administrators.
- Communicated regularly with primary care physicians regarding changes in patient status.
Manager of Operations
BZK, Inc.
Miami, FL
11.2013 - 12.2015
- Maintained detailed records of sales transactions and store finances on a daily basis.
- Developed and implemented customer service policies and procedures to ensure the highest level of customer satisfaction.
- Resolved customer complaints efficiently in order to maintain high levels of satisfaction.
- Recruited, hired, trained, and evaluated employees according to company standards.
- Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Tracked inventory levels to ensure adequate stock was available at all times.
- Advised customers on the selection of products based on their needs and preferences.
- Assisted other departments in meeting operational goals as needed.
- Performed basic repairs on jewelry items when needed.
- Engaged in suggestive selling techniques to increase sales volume.
Education
Bachelor of Healthcare Management Degree - Health Services And Behave
Amalia's Community Behavioral Management
Miami, FL03-2021
Sociologist - Sociology
LUZ
Maracaibo/Venezuela01-2006
J.D. - Lawyer
Dr. Rafael Belloso Chacin University
Maracaibo/Venezuela11-2004
Skills
- Professionalism
- Problem-solving abilities
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
- Analytical Skills
- Multitasking
- Organizational Skills
Timeline
Administrative Assistant
Doral Conservatory, LLC
06.2021 - 06.2024
Behavioral Health Case Manager
Advocate Program, INC
05.2021 - 08.2022
Manager of Operations
BZK, Inc.
11.2013 - 12.2015
Donation Coordinator
Caritas, San Juan Bosco
10.2005 - Current
Bachelor of Healthcare Management Degree - Health Services And Behave
Amalia's Community Behavioral Management
Sociologist - Sociology
LUZ
J.D. - Lawyer
Dr. Rafael Belloso Chacin University
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