Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Paola Fernandez

Orlando,FL

Summary

Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving a great, lasting impression.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Marriott Vacation Club
02.2022 - 05.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of information regarding clients and company.
  • Managed over 50 customer calls per day.

Receptionist

Massage Envy Spa
04.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone calls promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Managed over 50 customer calls per day.

Front Desk Customer Service- Remote (2020-2021)

Armored Impact Windows And Doors
11.2018 - 06.2021
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Greeted and verified customers prior to interactions to optimize security.
  • Maintained confidentiality of information regarding clients and company.
  • Managed over 50 customer calls per day.
  • Increased sales by 10%.

Prep Cook

Chipotle Mexican Grill
08.2017 - 11.2018
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Controlled food costs and waste by selecting and using correct ingredients and amounts.

Education

Bachelor of Science - Nursing

Valencia College
Orlando, FL
07.2027

Skills

  • Information Protection
  • Reception Desk Management
  • Organizational Management
  • Greeting Visitors
  • Procedures Scheduling
  • Customer Interaction
  • Records Preparation
  • HIPAA Regulations
  • Confidential Records Management
  • Business Administration
  • Medical Terminology

Accomplishments

Earned President's Honor Roll various semesters at Valencia College.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Agent

Marriott Vacation Club
02.2022 - 05.2023

Receptionist

Massage Envy Spa
04.2021 - 01.2022

Front Desk Customer Service- Remote (2020-2021)

Armored Impact Windows And Doors
11.2018 - 06.2021

Prep Cook

Chipotle Mexican Grill
08.2017 - 11.2018

Bachelor of Science - Nursing

Valencia College

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Paola Fernandez