Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Figueroa

Sandy,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Delivery Driver

DoorDash
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Delivery Driver

Instacart
08.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Delivery Driver

Amazon
04.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Protected people and equipment from hazardous materials by using correct procedures.

Cosmetic Beauty Advisor

Macys Department Store
04.2018 - 07.2019
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Processed payments, entering sales in register for prompt customer service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Trained new staff in product knowledge and customer service protocols.

Babysitter

Care.com Inc
11.2017 - 06.2018
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Planned fun outings and educational activities to keep children entertained.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Encouraged children to be understanding and patient with others.

Retail Sales Associate Cashier

TJX Companies
03.2018 - 05.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Provided warranty information to customers purchasing covered items and services.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Managed staffing levels to provide optimal support for cash register operations.

Banquet Server

Harvard Club Of Boston
09.2015 - 05.2018
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Replenished condiments and other supplies at tables and service bars.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Supervisor

Casa Bonita Shelter
11.2017 - 02.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.

Manager

Lefraiser Coffee
03.2016 - 12.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager of Operations

Sutransfi
01.2012 - 01.2014
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Communicated with customers to assess satisfaction with products and services received.
  • Monitored employee productivity and optimized procedures to reduce costs.

Education

English

Kaplan Career Institute - Boston
Boston, MA
09.2015

Bachelor of Science - Industrial Engineering

Santiago Marino
Monagas, Venezuela
07.2011

Skills

  • Safety
  • Residential Delivery Etiquette
  • Safe Driver Training
  • Serve Customers
  • Sales and Promotions
  • Delivery Schedule Development
  • Communication and Interpersonal Skills
  • Advanced Planning
  • Logistics Knowledge
  • Sell Products
  • Spanish Fluency
  • Product and Service Sales
  • Responsible Driver
  • Customer Service
  • Customer Response
  • Attention to Detail
  • Refund Processing
  • Work Order Management
  • Teamwork and Collaboration
  • Customer Relationships
  • Strong Working Relationships
  • Client Relationship Management
  • Efficiency and Time Management
  • Order Picking and Processing
  • Sales Strategy Development
  • Shopping Orders
  • Database Management
  • Excellent Sense of Direction
  • Sales Quota Achievement
  • Retail Logistics
  • Fluent in English

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Delivery Driver

DoorDash
01.2021 - Current

Delivery Driver

Instacart
08.2019 - Current

Delivery Driver

Amazon
04.2019 - Current

Cosmetic Beauty Advisor

Macys Department Store
04.2018 - 07.2019

Retail Sales Associate Cashier

TJX Companies
03.2018 - 05.2018

Babysitter

Care.com Inc
11.2017 - 06.2018

Supervisor

Casa Bonita Shelter
11.2017 - 02.2018

Manager

Lefraiser Coffee
03.2016 - 12.2016

Banquet Server

Harvard Club Of Boston
09.2015 - 05.2018

Assistant Manager of Operations

Sutransfi
01.2012 - 01.2014

English

Kaplan Career Institute - Boston

Bachelor of Science - Industrial Engineering

Santiago Marino

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Paola Figueroa