Paola Franco
RIO RANCHO,NM
Summary
Results-driven Operational Manager with a strong history at Adventure Dental Vision and Orthodontics, recognized for enhancing operational efficiency and cultivating a positive workplace culture. Proven ability in implementing process improvement strategies and ensuring health and safety compliance, leading to significant cost reductions and year-to-date growth. Excel in problem-solving, decision-making, and communication, ensuring seamless operations and project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operational Manager
Adventure Dental vision and Orthodontics
Albuquerque, NM
08.2019 - Current
- Developed and implemented operational policies and procedures to meet organizational objectives.
- Ensured compliance with safety regulations, industry standards and government laws.
- Schedule specialist. Knowing how to schedule patients appropriately for the doctor's capacity.
- Resolved conflicts within teams by providing clear direction or mediation services when needed.
- Addressed customer concerns with suitable solutions.
- Managed the daily operations of a team of 40 employees.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Identified opportunities for process improvement in order to increase productivity levels.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
Member Service
Del Norte Credit Union
Santa Fe, NM
05.2018 - 08.2019
- Provided comprehensive patient consultations to identify individual needs and preferences.
- Provided customer service to all member and answering inquiries.
- Developed financial plans for members based on their individual needs.
- Advised customers on various products and services such as loans, investments, and credit cards.
- Processed loan applications and prepared relevant documents for approval.
- Performed daily reconciliation of accounts to ensure accuracy of records.
- Participated in community outreach events to promote awareness of the Credit Union services and benefits.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Achieved or exceeded personal sales and team goals on consistent basis.
Office Manager
Security Finance, Financial Services
Santa Fe, NM
01.2012 - 05.2018
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, and organized tasks.
- Maintained filing system for records, correspondence and other documents.
- Handle a high volume of incoming and outgoing calls. Responded to emails and routed mail in a timely manner.
- Collecting current payments and past-due payments, and negotiating payment plans. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ensured compliance with applicable laws regarding employment practices.
- Helped other offices across New Mexico for extra support.
Education
Business (Did not complete)
Santa Fe Community Collage
Santa Fe Skills
- Production
- Performance reporting
- Incident Documentation
- Performance monitoring
- Health and safety compliance
- Results-Oriented
- Workplace Culture Development
- Process improvement strategies
- Service Excellence
- Marketing
- Client relations
Accomplishments
- 2024 Operational Manager of the year.
Certification
- BLS Certification.
Languages
Spanish
Native/ Bilingual
Timeline
Operational Manager
Adventure Dental vision and Orthodontics
08.2019 - Current
Member Service
Del Norte Credit Union
05.2018 - 08.2019
Office Manager
Security Finance, Financial Services
01.2012 - 05.2018
- BLS Certification.
Business (Did not complete)
Santa Fe Community Collage
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