Paola Fregoso
Los Angeles,CA
Summary
Highly organized and engaging hostess/server with over ten years of experience providing exceptional customer service in establishments ranging from restaurants to retail shops.
Overview
14
14
years of professional experience
Work History
Receptionist Manager
Twin Nails
Silverlake, Los Angeles, CA
05.2021 - 01.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Organized and scheduled appointments for a team of 11 nail techs, effectively accommodating hectic agendas.
- Collected service payments from clients and updated account balances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Representative
Vavavoom Glam Factory
Los Angeles, CA
09.2014 - 03.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Cold-called leads and closed large number of new sales over several months.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Hostess
Bucca Di Beppo
City of Los Angeles, CA
09.2017 - 12.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Alerted servers and managers of large groups and prepared seating.
Hostess/Waitress
Pipis Restaurant
Puerto Vallarta, Jalisco
02.2008 - 05.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Acting Certificate - Acting
Los Angeles City College
Los Angeles, CA12.2017
High School Diploma -
American School of Puerto Vallarta
Puerto Vallarta Jalisco05.2014
Skills
- Bilingual in Spanish & English
- Good Communication
- Leader
- Organized
- High energy
- Multitasker
- Works well under pressure
- Dependable and Responsible
- Problem-Solving
- Attention to detail
Timeline
Receptionist Manager
Twin Nails
05.2021 - 01.2022
Hostess
Bucca Di Beppo
09.2017 - 12.2018
Sales Representative
Vavavoom Glam Factory
09.2014 - 03.2020
Hostess/Waitress
Pipis Restaurant
02.2008 - 05.2014
Acting Certificate - Acting
Los Angeles City College
High School Diploma -
American School of Puerto Vallarta
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