Paola Garcerant
Palm Desert,CA
Summary
Customer-focused professional with experience across sales, CRM implementation, and customer operations in SaaS and service-based environments. Strong background in consultative engagement, client communication, and cross-functional collaboration. Known for taking ownership, adapting quickly to new markets, and consistently meeting performance expectations while improving customer visibility and experience.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
CRM & Customer Operations (Part-time)
Desert Clean Air
Indio, CA
09.2024 - Current
- Supported the setup and implementation of a CRM system from scratch to organize leads, clients, and follow-ups.
- Initiated and structured the company’s first marketing and lead generation efforts, coordinating external support.
- Centralized sales, marketing, and operational information to improve visibility and day-to-day coordination.
- Supported customer interactions and internal organization in a small growing business.
Enterprise Business Development Representative
HubSpot
Indio, CA
03.2025 - 09.2025
- Consistently achieved performance targets, generating nearly $10K in MRR within a 6-month period.
- Delivered consultative guidance by identifying business needs and aligning tailored solutions.
- Collaborated cross-functionally to ensure alignment between customer needs, product capabilities, and long-term value.
- Engaged inbound prospects in US corporate and enterprise segment, swiftly adapting to new market dynamics and team environment.
Associate Inbound Growth Specialist
HubSpot
Medellin, Colombia
03.2022 - 07.2024
- Consistently exceeded performance expectations, achieving over 100% of targets over multiple periods.
- Managed inbound demand across LatAm markets to identify customer needs and align solutions effectively.
- Cultivated relationships with prospects through personalized, value-driven communication that addressed specific needs.
- Utilized HubSpot CRM to ensure visibility, organization, and timely follow-up within a high-volume pipeline.
SDR
ISI SAS
Medellin, Colombia
01.2021 - 01.2022
- Generated new demand in the Colombian market.
- Successfully built a database from scratch and implemented HubSpot to centralize and provide visibility to the directors on marketing, sales, and after-sales strategies, enabling smarter decision-making.
- Developed a training program for the technical team based on the Challenger Sale Methodology.
Car Sales Executive
Vehicosta - Chevrolet
Cartagena, Colombia
04.2017 - 04.2018
- Managed B2C client relationships throughout the full purchasing process.
- Consistently exceeded monthly sales expectations.
Education
Bachelor - Finance and international business
University of Tecnologica De Bolivar
Cartagena, Colombia04-2020
Skills
- Customer Relationship Management (CRM)
- Customer Engagement & Communication
- Consultative Approach
- Active Listening
- Problem Solving
- Cross-functional Collaboration
- Goal Orientation & Accountability
- Pipeline Organization & Follow-up
- Coachability
- Time Management & Prioritization
Certification
HubSpot marketing Hub Software - HubSpot Academy
Hobbies and Interests
- Fluent English | Spanish (Native) | Hebrew (Beginner)
- Interests: Meditation, yoga, fitness, continuous learning
- Favorite book: Man’s Search for Meaning – Viktor E. Frankl
Timeline
Enterprise Business Development Representative
HubSpot
03.2025 - 09.2025
CRM & Customer Operations (Part-time)
Desert Clean Air
09.2024 - Current
Associate Inbound Growth Specialist
HubSpot
03.2022 - 07.2024
SDR
ISI SAS
01.2021 - 01.2022
Car Sales Executive
Vehicosta - Chevrolet
04.2017 - 04.2018
Bachelor - Finance and international business
University of Tecnologica De Bolivar