Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Paola Gonzalez

Little Elm,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Banquet Prep Cook

Omni Hotels & Resorts
05.2023 - Current
  • Demonstrated flexibility by adapting to last-minute changes or requests from clients and event coordinators.
  • Ensured timely completion of tasks by adhering to strict deadlines set by banquet managers.
  • Managed inventory levels, ensuring adequate supplies were available for upcoming events without overstocking perishable items.
  • Improved overall customer satisfaction through attention to detail when executing dish preparation and presentation requirements.
  • Assisted in training new staff members on proper techniques and safety standards within the kitchen environment.
  • Maintained a clean and organized workspace, ensuring adherence to sanitation guidelines for safe food handling.


Supervisor

Great American Cookie
02.2023 - 05.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prioritized and delegated workload based on available materials.
  • Maintained records and logs of work performed and materials and equipment used.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.

Barista

Barnes And Noble Cafe
10.2022 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Cashier

La Madeleine
10.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Crew Member

McDonald's
06.2019 - 07.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.

Education

Associate of Applied Science - Baking And Pastry Arts

Collin College
Frisco, TX
05.2023

High School Diploma -

Little Elm High School
Little Elm, TX
05.2020

Skills

  • Food Preparation
  • Cleanliness standards
  • Cooking techniques
  • Food presentation
  • Temperature Control
  • Allergen awareness
  • Teamwork and Collaboration
  • Cleaning and organization
  • Equipment Sanitation
  • Stock Rotation
  • Menu Memorization

Certification

ServSafe Texas Food Handler Certified 2021-2026

Languages

Spanish
Native or Bilingual

Timeline

Banquet Prep Cook

Omni Hotels & Resorts
05.2023 - Current

Supervisor

Great American Cookie
02.2023 - 05.2023

Barista

Barnes And Noble Cafe
10.2022 - 02.2023

Cashier

La Madeleine
10.2020 - 02.2021

Crew Member

McDonald's
06.2019 - 07.2020

Associate of Applied Science - Baking And Pastry Arts

Collin College

High School Diploma -

Little Elm High School

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Paola Gonzalez