Paola Granda
Miami,FL
Summary
Motivated customer service professional manager skilled in training staff and establishing rapport with clients /customers. Self-motivated with exceptional communication and superior computer skills and telephone etiquette. Personable and professional under pressure. Flexible scheduling, Available at any time.
Overview
29
29
years of professional experience
Work History
Make-up Artist
Self employed
Miami, FL
03.1995 - Current
Artist/Wardrobe Stylist/ Graphic Editor/ Personal Assistant
Office Manager
Love & kisses Inc.
Miami, FL
05.2007 - 12.2009
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Served as the main liaison between customers, management and sales team.
- Served as the main liaison between customers, management and sales team.
Receptionist/Employment Verification/Office Assistant
Miami Aircraft Support
Miami, FL
03.2005 - 01.2007
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Investigated and resolved employee inquiries and complaints in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments.
Client Services Representative/Tech Support
Topp Telecom, Inc.
Miami, FL
05.2003 - 02.2005
- Customer Service Representative
- Responsible for line activations. Managed various brands including Tracfone Wireless, Straight Talk,Safelink Wireless, Telecel America and Simple Mobile.
- Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
High School Diploma - undefined
N. Miami high school
North Miami, FL94
Skills
- Exceptional communication skills
- Creative problem solver
- Fast learner
- Proficient in cash management
- Multi-line phone talent
- Ability to train, motivate and supervise employees
- Knowledge of both PC and Mac systems
- 15 years customer service experience
- Friendly and attentive
- Film and Television Makeup
- Makeup Application
- Theatrical Looks
- Photography Shoots
Languages
English / Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Office Manager
Love & kisses Inc.
05.2007 - 12.2009
Receptionist/Employment Verification/Office Assistant
Miami Aircraft Support
03.2005 - 01.2007
Client Services Representative/Tech Support
Topp Telecom, Inc.
05.2003 - 02.2005
Make-up Artist
Self employed
03.1995 - Current
High School Diploma - undefined
N. Miami high school
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