Paola Guardiola
Trujillo Alto,PR
Summary
Highly motivated Operations Service Manager with 14 years of experience with Delta Air Lines. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Looking to further my career by acquiring knowledge and development opportunities in other areas.
Overview
12
12
years of professional experience
Work History
Operations Service Manager
Delta Air Lines, Inc.
02.2018 - Current
- Providing support, guidance and coaching to improve employee engagement, fostering a positive work environment to boost overall team morale and performance.
- Cultivating a strong company culture focused on employee recognition, safety awareness, and continuous learning opportunities.
- Interpreting KPI data to identify areas of opportunity for improvement and implementing changes.
- Expert in payroll processes and policies.
- Wellbeing Champion, leading Wellbeing Days to improve employee usage of available resources and programs.
Red Coat
Delta Air Lines, Inc.
05.2012 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured compliance with airline policies, procedures and maintaining safety standards and awareness with the team.
Education
Bachelor of Arts - Comparative Literature
Universidad De Puerto Rico
Rio Piedras, PR12.2017
Skills
- Employee Training and Development
- Workplace Safety
- Schedule Management
- Proficient in Microsoft Office
Timeline
Operations Service Manager
Delta Air Lines, Inc.
02.2018 - Current
Red Coat
Delta Air Lines, Inc.
05.2012 - 01.2018
Bachelor of Arts - Comparative Literature
Universidad De Puerto Rico
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