Paola Gutierrez
Summary
Bilingual corporate receptionist with 3 years of experience delivering professional front desk support in fast-paced office environments. Skilled in managing calls, greeting clients, scheduling meetings, and maintaining a polished and welcoming atmosphere. Known for strong communication abilities, attention to detail, and a commitment to excellent customer service.
Overview
4
4
years of professional experience
Work History
The Clifton Little School
Day Care Teacher
02.2024 - Current
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Gtz Drywall
Customer Service Rep
01.2022 - 02.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Marshalls
Customer Service Represenative
08.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Furrs N' Purrs
Receptionist
04.2021 - 10.2022
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Always satisfied the customers needs first.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Passaic Regional High School
Little Falls, NJ06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Fluent bilingualism
- Computer software knowledge
- Customer support
- Telephone reception
- Sales expertise
- CPR certified
Timeline
The Clifton Little School
Day Care Teacher
02.2024 - Current
Marshalls
Customer Service Represenative
08.2023 - 12.2023
Gtz Drywall
Customer Service Rep
01.2022 - 02.2024
Furrs N' Purrs
Receptionist
04.2021 - 10.2022
High School Diploma -
Passaic Regional High School
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