Paola Hall, CFE

• Lead the strategic growth of franchise development through comprehensive planning, market analysis, and opportunity identification.
• Oversee end-to-end franchise recruitment and sales, including managing high-profile candidates, negotiations, and finalizing franchise agreements.
• Direct the franchise development team, provided coaching, and ensure alignment with the company goals, oversee pipeline reports, and reporting.
• Responsible for building strong relationships with franchisees and industry partners while optimizing recruitment processes.
• Collaborate cross-functionally with marketing, legal, and operations to support seamless expansion.
• Maintain financial accountability and department budget.
• Oversee FDD renewal process and FTC compliance.

• Responsible for coaching Franchise Development teams to increase profitability, sales, and processes.
• Perform department analysis, provide meaningful comprehensive growth recommendations, reporting and statistics.
• Companies consulted: BaseCamp Franchise, Crest Consulting, Keyrenter Property Management Franchise.

• Work with clients to help them overcome and manage different relational, mental, and emotional challenges.
• Listen keenly, assess, and diagnose their needs to build comprehensive treatment plan to help them manage, overcome, or cope with their current situation.
• Areas of expertise included marriage relationships, addictions, trauma, PTSD, abuse, grief, career development, prayer, and pastoral care.

• Consulted with Franchise Development team with standard operating processes.
• Coached Coordinator with reporting, KPIs, and Discovery Day planning support and execution.

Franchise Data Analyst | Operations Support Coordinator | Global Development Manager:

• Delivered detailed sales and financial reporting to executives, enabling data-driven decisions across a network of 200+ franchisees.
• Tracked KPIs and analyzed trends to identify opportunities for performance improvement and operational efficiency.
• Managed data collection, mining, and reporting for key initiatives, translating complex metrics into actionable insights.
• Supported the VP of Operations and field teams by coordinating national meetings, improving SOPs, and leading training initiatives.
• Assisted with Discovery Day planning and supported franchise development operations, including lead generation, screening, and territory mapping.
• Supervised appointment setters and created standardized processes for franchise recruitment and marketing.
• Collaborated cross-functionally to ensure consistency in development strategy and compliance documentation.

• Manage accounting firm, assist President of company and accounting staff, interview and hire personnel, process payroll, accounts payable / accounts receivable.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Oversee customer service team of three supervisors and 100+ agents.
• Work with team to achieve KPIs and provide coaching opportunities.
• Responsible for the online customer service system for telephone carrier company and oversee performance of the program.
• Duties included managing, providing feedback, developing Engagement Specialists, prepare and present root cause analysis of program and team's performance.
• Lead new projects from ground up and work closely with quality and training departments to ensure client's KPIs are met.
• Handle customer escalations and follow through for resolution and customer satisfaction.