Paola Hernandez
The Bronx
Summary
Proven in enhancing customer engagement and satisfaction, I excelled at PopUp Bagels by leveraging my product knowledge expertise and exceptional customer service skills. Demonstrated integrity and the ability to manage crowds effectively, I significantly contributed to a positive shopping experience, fostering customer loyalty and repeat business.
Driven to transition into new field, leveraging skills developed in high-energy environment. Specialized in conflict resolution and maintaining secure and safe atmosphere. Adaptable and ready to apply these skills to new challenges and opportunities.
Overview
2
2
years of professional experience
Work History
Bagel Bouncer
PopUp Bagels
08.2024 - 12.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Retail Sales Associate
Concise Consulting Group
04.2024 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
Cashier
Compare Foods Supermarket
06.2023 - 08.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Fordham Leadership Academy
500 E Fordham Rd 06-2023
Skills
- Crowd control
- Physical strength
- Patience and tolerance
- Integrity and honesty
- Customer service
- Active listening
- Customer relations
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Bagel Bouncer
PopUp Bagels
08.2024 - 12.2024
Retail Sales Associate
Concise Consulting Group
04.2024 - 06.2024
Cashier
Compare Foods Supermarket
06.2023 - 08.2023
High School Diploma -
Fordham Leadership Academy
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