Paola Hernandez-Tellez
Alhambra,USA
Summary
Dynamic and results-driven professional excelling in customer service and sales expertise. Leveraged CRM software proficiency and exceptional communication skills to develop key relationships, enhancing customer satisfaction and driving sales growth. Adept at negotiation and rapid learning, consistently achieving targets through effective problem resolution and detail-oriented strategies.
Overview
6
6
years of professional experience
Work History
Loan Officer
Westlake Direct
Los Angeles, California
04.2025 - Current
- Processed loan applications by gathering documentation and ensuring compliance with regulatory standards.
- Reviewed credit histories, income statements, and financial information of applicants.
- Educated customers on various loan products and credit options to facilitate informed decision-making.
- Assisted customers in selecting appropriate loan products aligned with financial needs and goals.
- Addressed customer inquiries and requests to enhance satisfaction levels.
- Collaborated with dealerships to secure agreements on deal terms.
- Provided customer service support throughout the entire process from application through closing.
Sales Consultant
Honda of Downtown Los Angeles
Los Angeles
02.2024 - 04.2025
- Assisted in selecting vehicles tailored to customer requirements and financial plans.
- Displayed a variety of vehicles, highlighting unique features and advantages.
- Facilitated new sales by expertly guiding customers toward vehicle acquisition.
- Conducted customer test drives showcasing vehicle capabilities.
- Presented leasing and financial options in an understandable format.
- Maintained consistent touchpoints with customers to address queries and gather feedback.
- Provided detailed product information to customers, including features, prices, and availability.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
Accountant Admin
Goudy Honda
Alhambra
06.2023 - 02.2024
- Organized new, used, and lease car deals that are ready to be sent to their respective banks or lienholders.
- Reviewed and verified payroll for sales personnel, management, and finance team.
- Confirmed presence and completeness of necessary documentation in agreements.
- Managed incoming documentation and ensured accurate processing within the business office.
- Consolidated individual commissions by accurately aggregating data from completed deals.
- Supervised record-keeping of each month's commission for both the sales and finance departments.
Receptionist
Goudy Honda
Alhambra
02.2023 - 06.2023
- Answering the phone in a timely manner, ready to direct them to the correct department with any questions the customer might have.
- Organized diverse paperwork accurately into designated files.
- Organize and prepare car keys as new cars arrive on site every day.
- Be able to communicate with others in different departments about phone calls or appointments coming in.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Collaborated effectively with sales teams to ensure timely availability of keys.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Hostess/Server
The Boiling Crab
Rosemead
09.2021 - 02.2023
- Hostess: Calculating accurate wait times, and seating guests accordingly.
- Keep a standard of cleanliness for the restaurant, bussing, and wiping down tables for guests.
- Communicate with guests about questions regarding the menu and wait times.
- Assisted in closing cleaning duties of the restaurant.
- Server: Provided great customer service and care throughout the guests' dining experience.
- Answered questions about menu items to ensure clear customer understanding.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Attained expertise in menu items and market price points.
Barista
The Coffee Bean & Tea Leaf
South Pasadena
10.2019 - 01.2022
- Primary responsibilities included greeting guests, taking orders, and ringing out customers, preparing drinks and light snacks, and preparing the workspace for team members.
- Worked in a high-paced environment while collaborating with other team members, making sure orders are taken out orderly and on time.
- Assisted in the closing, making sure all cleaning duties were done on time, and well for the incoming team.
- Assisted in opening the store, preparing setup for the rest of the day.
- Described menu items to customers and suggested appealing products.
Education
High School Diploma -
Alhambra High School
Alhambra05.2020
Skills
- Prospective Client Outreach
- Effective Problem Resolution
- Detail-Oriented Mindset
- Great communication
- Rapid Learner
- Product and service sales
- Multilingual capacity
- Time management
- Negotiation
- Customer service
- Relationship building
- CRM software proficiency
- Objection handling
- Sales expertise
Languages
5,5
Timeline
Loan Officer
Westlake Direct
04.2025 - Current
Sales Consultant
Honda of Downtown Los Angeles
02.2024 - 04.2025
Accountant Admin
Goudy Honda
06.2023 - 02.2024
Receptionist
Goudy Honda
02.2023 - 06.2023
Hostess/Server
The Boiling Crab
09.2021 - 02.2023
Barista
The Coffee Bean & Tea Leaf
10.2019 - 01.2022
High School Diploma -
Alhambra High School