Paola Landaverde
Springdale,AR
Summary
Detail-oriented Biologic Coordinator with proven expertise in medical documentation and insurance verification. Skilled in streamlining patient care processes and enhancing communication among providers and patients.
Overview
11
11
years of professional experience
Work History
Biologic Coordinator
Ozark Dermatology Clinic
Bentonville , AR
11.2021 - Current
- Supported staff in resolving complex patient issues, enhancing patient satisfaction through targeted solutions
- Cross trained in multiple departments to process patient service requests via phone, email, or live chat.
- Assisted patients by providing confirmations, answering questions and offering general information
- Prepared patients for examinations and surgical appointments, enabling dermatologist to manage high patient volume effectively
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided guidance to providers regarding the prior authorization process.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Processed appeals in a timely manner as per policy guidelines.
- Coordinated communication between providers, payers, and health plans to streamline prior authorization processes
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Surgical Technologist
Premier Dermatology And Skin Cancer Center
Bentonville , AR
01.2018 - 11.2021
- Supported surgeons in fast-paced healthcare environments, enhancing patient care and reducing reliance on pain medication post-surgery.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
- Reviewed surgical requirements and prepped operating room with necessary tools and instruments to ensure efficient surgical procedures.
- Collected and prepared tissue specimens for laboratory analysis.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Cleaned and sterilized surgical sites while managing supply inventory to maintain organization and readiness.
Surgical Technologist
Johnson Dermatology
Fort Smith , AR
04.2017 - 12.2017
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
- Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery.
- Set up equipment, tools, and supplies for procedures, organizing instruments to align with surgeons' preference cards for efficient workflow.
- Followed OSHA protocols for sterilizing instruments, discarding medical supplies, and disposing of waste to ensure patient safety.
- Laid out instruments, supplies, and tools as directed by surgeons to facilitate seamless surgical procedures.
Pharmacy Technician
Walgreens
Fort Smith , AR
06.2015 - 04.2017
- Established customer profiles and updated demographics, allergies, and medications in pharmacy computer systems to ensure accurate patient records.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Submitted insurance claims for payment and reconciled EOBs to maintain financial accuracy.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Prepared prescription transfers to other pharmacies.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
- Trained new technicians on customer service standards, contributing to improved customer satisfaction scores.
Education
High School Diploma -
Northside High School
Fort Smith, AR05.2013
Associate of Applied Science - Surgical Technology
University Of Arkansas-Fort Smith
Fort Smith, AR05.2017
Skills
- Medical documentation and coding
- Insurance verification
- Patient scheduling
- Customer needs assessment
- Workflow management
- Quality improvement strategies
- Data entry and management
- Critical thinking skills
- Creative problem solving
- Attention to detail and efficiency
- Time management
- Effective communication skills
- Compassionate communication
- Bilingual communication
Timeline
Biologic Coordinator
Ozark Dermatology Clinic
11.2021 - Current
Surgical Technologist
Premier Dermatology And Skin Cancer Center
01.2018 - 11.2021
Surgical Technologist
Johnson Dermatology
04.2017 - 12.2017
Pharmacy Technician
Walgreens
06.2015 - 04.2017
High School Diploma -
Northside High School
Associate of Applied Science - Surgical Technology
University Of Arkansas-Fort Smith