Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carelin Prensa

Newark,NJ

Summary

Dynamic customer service professional with experience at Metro by T-Mobile, adept at resolving customer inquiries and enhancing satisfaction. Bilingual in English and Spanish, I excel in communication and problem-solving. Proven ability to maintain organized environments at Amazon, ensuring efficient operations and quality control. Strong work ethic and attention to detail drive my success.

Overview

5
5
years of professional experience

Work History

Amazon

Amazon
06.2023 - Current

My responsibility at Amazon is to look for the packages in the warehouse or, on some days, to take care of the quality or quantity of packages that are in their place.

  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service

Metro by T-Mobile
03.2022 - 06.2023
  • I stared working at metro by T-Mobile when I was 18, My responsibility was to provide customers with good service and resolve any questions or complaints they had. I was in charge of fixing any problems they had with their payments, or if they wanted to change services or simply get a new phone. I worked for this company for about one year, and it was a great experience because I was able to gain experience serving customers.
  • Cashier responsibility

Clothing Stocker

Kohesion
08.2020 - 03.2022
  • Maintained a clean and safe shopping environment for customers by promptly addressing spills, hazards, and stocking issues.
  • Facilitated smooth transitions between seasonal offerings by carefully packing away out-of-season merchandise in an orderly manner, ensuring easy retrieval when needed for future use.
  • Ensured the efficient flow of new merchandise to the sales floor by collaborating closely with receiving personnel and promptly addressing any discrepancies or issues that arose during unloading.

Education

High School Diploma -

Barringer High School
Newark, NJ
06.2021

Skills

  • Customer service abilities
  • Customer service representation
  • Bilingual (English and Spanish )
  • Friendly, positive attitude
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Computer skills

Timeline

Amazon

Amazon
06.2023 - Current

Customer Service

Metro by T-Mobile
03.2022 - 06.2023

Clothing Stocker

Kohesion
08.2020 - 03.2022

High School Diploma -

Barringer High School
Carelin Prensa