Paola Manrique Mora
Jamaica,New York
Summary
Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Coat Check Attendant
The Lotos Club
10.2013 - 09.2023
- Offered professional, friendly and engaging service to exceed guest expectations.
- Collaborated with management team, promoting efficient and effective coatroom operation.
- Handled customer complaints in a professional and courteous manner.
- Managed locker room inventory and supplies, replenishing as needed.
- Managed check-in and check-out process of items.
Waitress Supervisor
La Fonda Boricua
07.2005 - 03.2010
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
Education
Associate of Science - Engineering Civil
Universida Tecnica De Machala
Ecuador09.2000
Skills
- Guest Relations
- Trash Waste and Removal
- Maintenance Reports
- Housekeeping
- Materials Storage
- Guest Services
- Teamwork and Collaboration
- Lost and Found Procedures
- Organizational skills
- Task Delegation
- Excellent communication
Timeline
Coat Check Attendant
The Lotos Club
10.2013 - 09.2023
Waitress Supervisor
La Fonda Boricua
07.2005 - 03.2010
Associate of Science - Engineering Civil
Universida Tecnica De Machala
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