Paola Marquez Meza
Commerce City,CO
Summary
Bilingual customer service representative with strong communication skills, delivering exceptional service and tailored solutions. Committed to enhancing client satisfaction and training team members to drive performance.
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
Thornton, CO
10.2015 - 09.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed a strong relationship with clients by determining their needs and suggesting specialized solutions.
- Maintained a high level of client satisfaction by providing individualized attention and following up.
- Trained new employees on product knowledge and sales techniques to enhance team performance.
- Worked together with teammates to meet customer service and store sales objectives.
Bilingual Customer Service Rep
Dish Network
Westminster, CO
01.2024 - 08.2025
- Resolved customer inquiries in English and Spanish, enhancing communication effectiveness.
- Managed escalated issues with professionalism, ensuring customer satisfaction.
- Trained new representatives on products and service protocols, improving team performance.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Psychology
University of Colorado Denver
Denver, CO05.2026
Skills
- Work in a fast-paced environment while managing multiple tasks efficiently
- Strong observation and documentation skills
- Outstanding time management and organizing skills
- The ability to maintain composure and professionalism during stressful situations
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Rep
Dish Network
01.2024 - 08.2025
Mobile Expert
T-Mobile
10.2015 - 09.2025
Bachelor of Arts - Psychology
University of Colorado Denver