Paola Martinez
Yuma,Arizona
Summary
Eager Receptionist/Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
6
6
years of professional experience
Work History
Administrator
Quevedo Trucking
11.2022 - 03.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Contacted company's to find loads for Truckers
CSR
Aston Carter
08.2021 - 11.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Ordered Medications for patients
- Insurance verifications
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Front Desk Receptionist
Best Plumbing
09.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings
- Scheduled and coordinated plumbing jobs
Chiropractor Assistant
BackFit Health + Spine
03.2017 - 09.2017
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
- Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
- Supported patients during treatments by properly positioning them for optimal results.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
Education
No Degree - Certified Physical Therapy Tech
Carrington College - Phoenix
Phoenix, AZ06.2011
High School Diploma -
Kofa High School
Yuma, AZ2010
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Answering Phones
- Administrative Support
- Scheduling
- HIPAA Compliance
- Office Management
- Insurance Verification
- Patient Scheduling
- Appointment Setting
Languages
Spanish
Native or Bilingual
Timeline
Administrator
Quevedo Trucking
11.2022 - 03.2023
CSR
Aston Carter
08.2021 - 11.2022
Front Desk Receptionist
Best Plumbing
09.2017 - 10.2019
Chiropractor Assistant
BackFit Health + Spine
03.2017 - 09.2017
No Degree - Certified Physical Therapy Tech
Carrington College - Phoenix
High School Diploma -
Kofa High School
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