Paola Martinez-Rios

Work History

Regal Staffing

Saginaw, TX

08.2024 - Current

Greeted visitors and customers warmly, offering refreshments as appropriate.
Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Maintained reception area cleanliness and tidiness.
Managed the distribution of incoming mail, faxes, and packages.
Assisted with administrative tasks such as data entry into company databases.
Maintained an organized filing system for all employee records in compliance with legal regulations.
Provided support for executive staff members by scheduling appointments.
Reviewed employees' work to check adherence to quality standards and proper procedures.

Amazon.com

Fort Worth, TX

09.2023 - 06.2024

Retrieve customer-specified products efficiently from inventory to fulfill orders accurately.
Comply with established safety guidelines to maintain a secure work environment.
Achieve set productivity benchmarks while collaborating effectively with team members.
Received and processed incoming shipments, verifying accuracy of items against purchase orders.

KP Staffing

Fort Worth, TX

05.2022 - 02.2023

Managed administrative tasks, including processing senior management requests and ensuring accuracy in critical documentation, such as W-4 forms.
Coordinated communication, facilitated scheduling of appointments, and maintained effective organizational systems through the distribution of various correspondences and the development of a filing system.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Administered the Fort Worth office's social media presence and crafted job advertisements to attract prospective candidates.

Comfort Suites

Fort Worth, TX

08.2019 - 10.2021

Guided front office staff in executing their daily tasks, ensuring adherence to service standards.
Conducted training sessions for new front office employees, promoting operational efficiency and consistency.
Managed guest check-in and check-out processes, providing courteous and professional interactions.
Addressed guest inquiries and needs promptly, maintaining high levels of guest satisfaction and service quality.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.