Paola Melogno
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Conduent. Skilled in data entry and conflict resolution, I excel in multitasking and fostering client relations. Recognized for dependability and achieving service excellence, I effectively blend technical prowess with interpersonal skills to exceed employer expectations. Skilled Care Provider assisting elderly, children,convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Assist families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Conduent
08.2019 - 07.2024
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Customer Service Rep
11.2016 - 08.2019
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
Manufacturer Assembler
Endicott Coil
01.2011 - 10.2016
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Worked with raw materials to develop complete and commercially viable products.
- Observed quality assurance measures to avoid potential lawsuits from consumers.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
Caregiver
Caregiver Services Inc.
12.2009 - 10.2010
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
Data Entry Clerk
Data Entry Services
03.2007 - 11.2009
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Immaculada Concepcion
San Clemente De Tuyu, Argentina02.1999
Skills
- Complaint resolution
- Data Collection
- Scheduling
- Product Knowledge
- Data Entry
- Call Center Operations
- Client Relations
- Conflict Resolution
- Patient Companionship
- Basic Housekeeping
- Meal Preparation
- Multitasking and Organization
- Disability Support
- Account Management
- Customer Service
- Service Recommendations
- Payment Processing
- Call center experience
- Microsoft Office
- Routine management
- Bathing and dressing
- Planning physical activities
- Maintaining safe environment
- Licensed driver
- Emotional Support
- Housekeeping abilities
- Dependability
- Laundry assistance
- Arts and crafts
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Conduent
08.2019 - 07.2024
Customer Service Representative
Customer Service Rep
11.2016 - 08.2019
Manufacturer Assembler
Endicott Coil
01.2011 - 10.2016
Caregiver
Caregiver Services Inc.
12.2009 - 10.2010
Data Entry Clerk
Data Entry Services
03.2007 - 11.2009
High School Diploma -
Immaculada Concepcion
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