Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Paola Munoz

Director
Meridianville,AL

Summary

Talented Bilingual law school graduate skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 8 years of experience to new professional challenges with growth-oriented organization.

Analytical Policy professional familiar with reviewing regulations, legislation and policies. Excellent writing, presentation and public speaking skills. Crafts well-reasoned and detailed opinions and galvanizes grassroots support for positions. Focused on helping social causes by applying expertise in human rights policies. Knowledgeable about developing and implementing data tracking systems to gather snapshot or ongoing information. Good relationship-building, critical thinking and problem-solving abilities.

Overview

1
1
Language
10
10
years of post-secondary education

Work History

Program Director

BCFS HHS
Grand Prairie , TX
2019 - Current
  • Developed foster care program from ground up, laying out framework and defining roles.
  • Improved success of program by making proactive adjustments to operations, developed budget and managed contract negotiations.
  • Advocacy for Human Rights, Children, immigrants and social justice
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Oversaw team of 15 personnel focused on Immigration, social service and refugee processes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Set and oversaw yearly $2 Million Dollar budget to cover all hours of new program development.

Quality Assurance Manager

ACH Child And Family Services
Fort Worth, TX
2016 - 2019
  • Implemented new quality assurance and customer service standards.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Estimated financial requirements of new projects.
  • Recorded, analyzed and distributed statistical information.
  • Established and tracked quality department goals and objectives.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Primary developer and responsible for Agency successful accreditation with National Standards Accrediting Body on 2019.

Program Director

Upbring
Corpus Christi , TX
2014 - 2016
  • Provided ongoing direction and leadership for program operations.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Oversaw team of 101 personnel focused on Social services, Program Development and Immigration
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Proposal writer and contract negotiator

Education

J.D. - Law

Southern Methodist University
Dallas, TX
01.2016 - 04.2017

MPA - Public Administration

Texas A&M University - Corpus Christi
Corpus Christi, TX
08.2009 - 12.2011

J.D. - Law

Rosario University
Bogota, Colombia
01.2002 - 05.2008

Skills

Effective leader

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Interests

Cooking, hiking

Timeline

J.D. - Law

Southern Methodist University
01.2016 - 04.2017

MPA - Public Administration

Texas A&M University - Corpus Christi
08.2009 - 12.2011

J.D. - Law

Rosario University
01.2002 - 05.2008

Program Director

Upbring
2014 - 2016

Quality Assurance Manager

ACH Child And Family Services
2016 - 2019

Program Director

BCFS HHS
2019 - Current

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