Cooking, hiking
Paola Munoz
Director
Meridianville,AL
Summary
Talented Bilingual law school graduate skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 8 years of experience to new professional challenges with growth-oriented organization.
Analytical Policy professional familiar with reviewing regulations, legislation and policies. Excellent writing, presentation and public speaking skills. Crafts well-reasoned and detailed opinions and galvanizes grassroots support for positions. Focused on helping social causes by applying expertise in human rights policies. Knowledgeable about developing and implementing data tracking systems to gather snapshot or ongoing information. Good relationship-building, critical thinking and problem-solving abilities.
Overview
1
1
Language
10
10
years of post-secondary education
Work History
Program Director
BCFS HHS
Grand Prairie , TX
2019 - Current
- Developed foster care program from ground up, laying out framework and defining roles.
- Improved success of program by making proactive adjustments to operations, developed budget and managed contract negotiations.
- Advocacy for Human Rights, Children, immigrants and social justice
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Oversaw team of 15 personnel focused on Immigration, social service and refugee processes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Set and oversaw yearly $2 Million Dollar budget to cover all hours of new program development.
Quality Assurance Manager
ACH Child And Family Services
Fort Worth, TX
2016 - 2019
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Estimated financial requirements of new projects.
- Recorded, analyzed and distributed statistical information.
- Established and tracked quality department goals and objectives.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Primary developer and responsible for Agency successful accreditation with National Standards Accrediting Body on 2019.
Program Director
Upbring
Corpus Christi , TX
2014 - 2016
- Provided ongoing direction and leadership for program operations.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Oversaw team of 101 personnel focused on Social services, Program Development and Immigration
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Proposal writer and contract negotiator
Education
J.D. - Law
Southern Methodist University
Dallas, TX 01.2016 - 04.2017
MPA - Public Administration
Texas A&M University - Corpus Christi
Corpus Christi, TX 08.2009 - 12.2011
J.D. - Law
Rosario University
Bogota, Colombia 01.2002 - 05.2008
Skills
Effective leader
Document drafting
Company policy oversight
Interpersonal and written communication
Policy Compliance Understanding
Collaborative Relationships
Legislative Tracking Techniques
Legislative tracking techniques
Crafting responses
Legal Submissions
Advocacy
Oral Arguments
Monitoring
Interests
Timeline
J.D. - Law
Southern Methodist University
01.2016 - 04.2017
MPA - Public Administration
Texas A&M University - Corpus Christi
08.2009 - 12.2011
J.D. - Law
Rosario University
01.2002 - 05.2008
Program Director
Upbring
2014 - 2016
Quality Assurance Manager
ACH Child And Family Services
2016 - 2019
Program Director
BCFS HHS
2019 - Current