Paola Nieto Ayala
Fresno ,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Blaze Pizza
Tracy, CA
05.2021 - 06.2022
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Shift Supervisor
Charleys Philly Cheese Steak
Visalia, CA
05.2016 - 11.2020
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Skills
- Flexible and Adaptable
- Initiator
- Decision-Making
- MS Office and Data Entry
- Multitasking Abilities
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Written and Interpersonal Communication
- Dependable and Responsible
- Organization and Time Management
- Attention to Detail
- Conflict Resolution and Delegation
- Bilingual- fluent in Spanish and English
Timeline
Manager
Blaze Pizza
05.2021 - 06.2022
Shift Supervisor
Charleys Philly Cheese Steak
05.2016 - 11.2020
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