Paola Ocampo
West Valley City
Summary
Empathetic Critical Care Technician with a focus on delivering high-quality patient care. Proven ability to manage multiple priorities while ensuring accurate documentation and collaboration with healthcare teams to improve patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Critical Care Technician- Thoracic ICU
Intermountain Healthcare
Murray, UT
12.2025 - Current
- Monitored patient vital signs and reported significant changes to nursing staff.
- Assisted in the administration of medications and treatments as directed by healthcare providers.
- Maintained cleanliness and organization of critical care equipment and work areas.
- Supported medical procedures by preparing necessary tools and materials for use during interventions.
- Collaborated with multidisciplinary teams to enhance patient care quality and safety protocols.
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
- Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Helped with incoming surgeries like heart, vascular, ecmo, and thoracic surgeries.
- CPR Certified
Patient Care Technician
Intermountain Healthcare
Murray, UT
09.2024 - 12.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities to enhance patient comfort and independence.
- Maintained cleanliness and organization of patient care areas to promote safety.
- Collaborated with healthcare teams to implement effective care plans for patients.
- Educated patients on health management techniques and provided emotional support.
- Trained new staff on best practices for patient care and safety protocols.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Help patients report pain and adhere to post-operative orders.
- Provide comfort and answer questions when patients wake from sedation.
- Obtain glucose levels.
- Hook up patients to monitor when they get out of surgery.
Quality Assurance Inspector
Ortho Development
Draper, UT
11.2023 - 09.2024
- Conducted thorough inspections of medical devices to ensure compliance with regulatory standards.
- Developed and implemented quality control procedures to enhance product reliability and safety.
- Collaborated with production teams to troubleshoot quality issues and improve process efficiency.
- Trained junior inspectors on best practices for quality assurance and inspection techniques.
- Managed documentation for quality assurance processes, ensuring accuracy and completeness for audits.
- Streamlined inspection workflows, reducing turnaround times while maintaining high-quality standards.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
Patient Service Representative
R1 Rcm
Murray, UT
12.2021 - 06.2023
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Responded to patient inquiries, providing information on services, appointments, and billing procedures efficiently.
- Assisted in scheduling appointments, optimizing workflows to enhance patient access and satisfaction.
- Coordinated communication between patients and medical staff, streamlining information flow for improved service delivery.
- Trained new staff on operational procedures and systems to ensure consistency in patient care standards.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Cashier
Del Taco
Salt Lake City, UT
10.2020 - 02.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries promptly, ensuring satisfaction and repeat business.
- Managed inventory levels by restocking supplies as needed during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Vertical Bagging
Sweets Candy
Salt Lake City, UT
02.2021 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Check expiration date on candy bags.
- Identified and removed incorrect or damaged candy items from candy bags before packing.
- Cleaned and maintained work area according to safety regulations.
- Followed standard operating procedures for quality assurance purposes.
Education
No Degree - Associate of Pre-Health Science
Salt Lake Community College
Salt Lake City, UT12-2026
High School Diploma -
Hart High School
Newhall, CA06-2020
Skills
- Cardiopulmonary resuscitation
- Emergency response
- Urinary catheterization
- Restraint application
- Evaluations
- HIPAA education
- Chart management
- Willingness to learn
- Teamwork and collaboration
- Vital signs documentation
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
Certification
CPR
BLS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Critical Care Technician- Thoracic ICU
Intermountain Healthcare
12.2025 - Current
Patient Care Technician
Intermountain Healthcare
09.2024 - 12.2025
Quality Assurance Inspector
Ortho Development
11.2023 - 09.2024
Patient Service Representative
R1 Rcm
12.2021 - 06.2023
Vertical Bagging
Sweets Candy
02.2021 - 09.2021
Cashier
Del Taco
10.2020 - 02.2023
No Degree - Associate of Pre-Health Science
Salt Lake Community College
High School Diploma -
Hart High School