Hi, I’m
Paola Odoardi
Summary
Years of experience in the customer service and hospitality industry. Outstanding communication skills and impeccable attention to detail and accuracy. Seeking a position where my skills can help improve the business as a whole.
Overview
7
years of professional experience
Work History
Sanitas Medical CenterMiami, FL
Patient Registration Supervisor
12.2019 - Current
Job overview
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Four Points by Sheraton Miami BeachMiami, Florida
Hotel Front Desk Receptionist
12.2018 - 10.2019
Job overview
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Issued room keys and escort instructions to bellhops.
- Reviewed accounts and charges with guests during check out process.
- Verified customer credit to establish payment method for accommodations.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Angelo Elia Pizza, Bar, TapasMiami, Florida
Restaurant Server
06.2016 - 11.2018
Job overview
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Calculated charges, issued table checks and collected payments from customers.
Education
Florida International UniversityMiami, FL
Bachelor of Arts from Business Administration And Management
06.2022
Skills
- Schedule Coordination
- Decision Making
- Office Management
- Customer Service
- Motivational Leadership
- Handling Customer Complaints
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Elementary
Portuguese
Limited
Timeline
Patient Registration Supervisor
Sanitas Medical Center
12.2019 - Current
Hotel Front Desk Receptionist
Four Points by Sheraton Miami Beach
12.2018 - 10.2019
Restaurant Server
Angelo Elia Pizza, Bar, Tapas
06.2016 - 11.2018
Florida International University
Bachelor of Arts from Business Administration And Management
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