Paola Olivo-Piantini

• Prioritize referrals according to level urgency.
• Authorizations with the insurance company.
• Capitation in network based on contract.
• Appointments scheduler specialist.
• Customer service.
• CPT Code acknowledges.
• ICD 10 acknowledges.
• Transportation service experience.
• O

• Managing and coordinating day to day operations of practice. Ensures patient satisfaction, including troubleshooting when there is complaint and developing process improvement to prevent recurrent.
• Managed over 75 customer calls per day.
• Established workflow processes , monitored daily productivity and implemented modifications to improve overall performance of personnel.

E

• In charge of documents control, prepare monthly statements over 2000 per month. timely mailing required documents to sales professionals and assisting office manager in various tasks as requested.
• Maintained organized files and stocked supplies to support team needs and maxima performance.