Paola Ontaneda
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at Alison Stone. Proven track record in customer service excellence, enhancing guest satisfaction and fostering repeat business. Adept at teamwork and collaboration, with a commitment to continuous improvement and operational efficiency.
Overview
19
19
years of professional experience
Work History
Acupac
Baler
06.2025 - Current
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Crowne Plaza
Housekeeping
04.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
Alison Stone
05.2024 - 11.2024
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Maintained strong customer relations and effective customer service standards.
- Provided exceptional customer service, fostering repeat business from satisfied clients.
Cleaning Assistant
Gran Hotel Loja Hotel
02.2022 - 05.2023
- Maintained cleanliness and organization in assigned areas to ensure a safe environment.
- Operated cleaning equipment effectively, adhering to safety protocols and procedures.
- Assisted in inventory management by tracking cleaning supplies and reporting shortages.
- Trained new staff on proper cleaning techniques and equipment usage for efficiency.
Owner
Picaditas Loja
06.2018 - 09.2022
- Developed and implemented operational strategies to enhance overall business efficiency.
- Managed daily operations, ensuring compliance with industry standards and regulations.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Built strong relationships with suppliers to negotiate favorable terms and maintain inventory levels.
Kitchen Manager and Cashier
Zero Stress
08.2013 - 11.2016
- Oversaw kitchen operations to ensure compliance with health and safety regulations.
- Managed inventory levels, reducing food waste through effective stock rotation practices.
- Developed and implemented training programs for kitchen staff to enhance culinary skills.
- Streamlined menu planning processes, incorporating seasonal ingredients for improved efficiency.
Custumer Service
Juditchita Bazaar
07.2011 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bombuscaro Hotel
Cleaning Assistant
04.2010 - 02.2011
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Secretariat
Liberated by Love Foundation
02.2009 - 11.2009
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Owner Manager
Exclusividades Melissa
02.2006 - 11.2008
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed supply chain operations, ensuring timely delivery of products and optimal inventory levels.
- Oversaw financial management, including budgeting, forecasting, and expense tracking to maximize profitability.
- Trained and mentored staff on customer service best practices, enhancing team performance and client satisfaction.
Education
High School Diploma -
Eliseo Álvarez Public Girls School
Loja, EcuadorHigh School Diploma -
Adolfo Valarezo National School
Ecuador Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Acupac
Baler
06.2025 - Current
Crowne Plaza
Housekeeping
04.2025 - 06.2025
Customer Service
Alison Stone
05.2024 - 11.2024
Cleaning Assistant
Gran Hotel Loja Hotel
02.2022 - 05.2023
Owner
Picaditas Loja
06.2018 - 09.2022
Kitchen Manager and Cashier
Zero Stress
08.2013 - 11.2016
Custumer Service
Juditchita Bazaar
07.2011 - 05.2013
Bombuscaro Hotel
Cleaning Assistant
04.2010 - 02.2011
Secretariat
Liberated by Love Foundation
02.2009 - 11.2009
Owner Manager
Exclusividades Melissa
02.2006 - 11.2008
High School Diploma -
Eliseo Álvarez Public Girls School
High School Diploma -
Adolfo Valarezo National School
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