Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Paola Oseguera

Summary

Enthusiastic worker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

4
4
years of professional experience

Work History

Shipping and Receiving Clerk

Affiliated Metals
11.2022 - Current
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Improved shipping efficiency by streamlining packing and labeling processes.

Head Hostess

Bambara
12.2021 - 11.2022
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Waitress

Whykiki
01.2021 - 12.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.

Appointment Setter

Client Focus
01.2020 - 01.2021
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
  • Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Hunter High School
West Valley City, UT

Skills

  • Computer Skills
  • Telephone Etiquette
  • Customer Service
  • Attention to Detail
  • Problem Solving
  • Spanish Translation
  • Adaptability
  • Organizational Skills
  • Time Management
  • Effective Communication
  • Stress Management
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Affiliations

  • Writing
  • Travel
  • Reading
  • Photography

Timeline

Shipping and Receiving Clerk

Affiliated Metals
11.2022 - Current

Head Hostess

Bambara
12.2021 - 11.2022

Waitress

Whykiki
01.2021 - 12.2021

Appointment Setter

Client Focus
01.2020 - 01.2021

High School Diploma -

Hunter High School

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Paola Oseguera