Paola Paris
Palm Coast
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Travis Mathew
Daytona Beach
03.2024 - Current
- Assisted in managing daily operations and coordinating team activities.
- Supported staff scheduling and ensured adequate coverage for shifts.
- Managed inventory levels and organized product displays effectively.
- Communicated with customers to address inquiries and resolve issues.
- Trained new employees on company policies and operational procedures.
- Collaborated with management to implement process improvements.
Key Carrier
Tjmaxx
Daytona Beach
10.2023 - Current
- Supervised store operations and ensured compliance with company policies.
- Trained new associates on customer service standards and store procedures.
- Assisted in inventory management and organized merchandise displays effectively.
- Resolved customer inquiries and provided exceptional service during peak hours.
- Monitored sales floor for compliance with visual merchandising guidelines.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Followed opening and closing procedures as outlined by the manager.
- Provided excellent customer service to ensure customer satisfaction.
Customer Service Coordinator
Tjmaxx
Daytona Beach
10.2023 - Current
- Coordinated customer inquiries to ensure prompt and accurate responses.
- Managed scheduling for team members to align with business needs.
- Assisted in training new staff on customer service protocols.
- Resolved customer complaints by investigating issues and providing solutions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Developed relationships with customers to ensure satisfaction.
- Established quality standards for service team members and evaluated progress.
Key Carrier
Tjmaxx
Palm Coast
11.2022 - 10.2023
- Supervised store operations and ensured compliance with company policies.
- Trained new associates on customer service standards and store procedures.
- Assisted in inventory management and organized merchandise displays effectively.
- Monitored sales floor for compliance with visual merchandising guidelines.
- Resolved customer inquiries and provided exceptional service during peak hours.
- Followed opening and closing procedures as outlined by the manager.
Customer Service Coordinator
Tjmaxx
Palm Coast
05.2022 - 10.2023
- Coordinated customer inquiries to ensure prompt and accurate responses.
- Managed scheduling for team members to align with business needs.
- Assisted in training new staff on customer service protocols.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided training for new employees on company policies and procedures related to customer service.
- Monitored documentation procedures to maintain consistent policies and current records.
Mens and kids coordinator
Tjmaxx
Palm Coast
03.2021 - 07.2023
- Monitored project progress and provided updates to stakeholders.
- Developed and implemented process improvements for daily operations efficiency.
Home Department Coordinator
Tjmaxx
Palm Coast
07.2018 - 03.2020
- Coordinated departmental projects and ensured alignment with organizational goals.
- Managed scheduling and logistics for departmental meetings and events.
- Facilitated communication between departments to streamline operations and improve collaboration.
Cash office administrator coordinator
HomeGoods
Savannah
07.2018 - 07.2019
Education
Banking Administration -
Andes University
Bogota, Colombia 05.1998 - 08.2003
Skills
- Team management
- Customer service
- Inventory management
- Process improvement
- Visual merchandising
- Scheduling coordination
- Adaptability to change
- Team leadership
- Rewards program oversight
- Product and service sales
Languages
Spanish
Native/ Bilingual
Accomplishments
3 Times associated of the Quarter
Tjmaxx
Timeline
Assistant Manager
Travis Mathew
03.2024 - Current
Key Carrier
Tjmaxx
10.2023 - Current
Customer Service Coordinator
Tjmaxx
10.2023 - Current
Key Carrier
Tjmaxx
11.2022 - 10.2023
Customer Service Coordinator
Tjmaxx
05.2022 - 10.2023
Mens and kids coordinator
Tjmaxx
03.2021 - 07.2023
Home Department Coordinator
Tjmaxx
07.2018 - 03.2020
Cash office administrator coordinator
HomeGoods
07.2018 - 07.2019
Banking Administration -
Andes University
05.1998 - 08.2003
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