Paola Queipo
Centreville,VA
Summary
I am Precise, Cheerful, and ambitious Person, with 6+ years of retail and customer experience, who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objectives on time and with excellence. I have a strong business acumen achieving sales goals in a retail environment under tight deadlines with pressure.
Overview
7
7
years of professional experience
Work History
Replenishment Manager
Michaels Sterling
Sterling, VA
09.2024 - 01.2025
- Lead and support inventory management, merchandising standards and maintenance.
- Plan for and provide a well merchandised and in-stock store for the customer to shop.
- Help customers shop and find what they are looking for.
- Deliver friendly customer service.
- Assist with Omni channel processes
- Serve as Manager on Duty (MOD)
- Manage and support the truck processes and lead the teams to ensure standards are met; achieve your KPI’s and manage my team to achieve their role KPI’s
Front End Lead
Bjs Wholesales club Fairfax
Fairfax, VA
07.2024 - 09.2024
- Oversees the frontline in the absence of the Front End Manager
- Coaches, teaches and develops all frontline team members to ensure excellent member service
- The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations
- Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
- The FEL delegates work, monitors staffing and compliance with operational standards
- Provides excellent customer service to our Members
Operations Manager
Michaels
Fairlakes, USA
04.2023 - 06.2024
- Assist Store Manager in planning and supporting the scheduling and execution of store workload and assist in driving sales goals and results
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budge
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate product and provide solutions
- Cross trained in Custom Framing selling and production
- Assist with Omni channel processes
Assistant Manager
Michaels
Reston, USA
10.2021 - 04.2023
- Assist Store Manager in planning and supporting the scheduling and execution of store workload
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support stocking processes to ensure truck standards are followed and completed within budget
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate product and provide solutions
- Cross trained in Custom Framing selling and production
- Assist with Omni channel processes
Operations Manager
Michaels
Fairfax, USA
10.2019 - 10.2021
- Assist Store Manager in planning and supporting the scheduling and execution of store workload
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budge
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate product and provide solutions
- Cross trained in Custom Framing selling and production
- Assist with Omni channel processes
Customer Experience Manager
Michaels
Fairfax, USA
10.2017 - 10.2018
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Ensure all front end policies and procedures are followed
- Plan and lead the execution of the class and in-store events in accordance with Company program
- Lead the Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Acknowledge customers, help locate product and provide solutions
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross trained in Custom Framing selling and production
Education
Politecnico Grancolombiano College -
Politecnico Grancolombiano College
Bogota, Colombia01.2009
High school -
Gimnasio Pascal
Bogota, ColombiaSkills
- Strong retail business acumen
- Ability to stick to routines and following rules
- Optimistic and friendly attitude
- Excellent analytical skills
- Leadership skills
- Organizational skills
- Develop technical solutions
- Ingenuity
- Creativity
- Strong attention to detail
- Teamwork
- Strong problem-solving skills
- Effective communication skills
- Interpersonal skills
- Excellent customer service skills
- Cash handling experience
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Replenishment Manager
Michaels Sterling
09.2024 - 01.2025
Front End Lead
Bjs Wholesales club Fairfax
07.2024 - 09.2024
Operations Manager
Michaels
04.2023 - 06.2024
Assistant Manager
Michaels
10.2021 - 04.2023
Operations Manager
Michaels
10.2019 - 10.2021
Customer Experience Manager
Michaels
10.2017 - 10.2018
Politecnico Grancolombiano College -
Politecnico Grancolombiano College
High school -
Gimnasio Pascal
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