Paola Quesada
Orlando,Florida
Summary
Dedicated and results-driven professional with over 8 years of experience in aviation. Adept at coordinating complex operations, managing cross-functional teams, and delivering exceptional customer experiences in high-pressure environments. Skilled in optimizing workflows, ensuring regulatory compliance, and fostering strong client relationships to meet organizational goals. Demonstrates a proven ability to handle critical situations precisely and efficiently, leveraging deep industry knowledge to streamline operations and enhance service quality.
Overview
7
7
years of professional experience
Work History
Flight Dispatcher
Air Ambulance Worldwide
07.2023 - Current
- Managed and scheduled air ambulance missions, ensuring the timely and efficient transport of patients requiring critical medical care.
- Arranged flight paths, monitored weather conditions, and coordinated with aviation crews to maintain safe and compliant operations.
- Maintained detailed records of flights, patient information, crew schedules, and operational logs for compliance and auditing purposes.
Ground Experience Representative
OX Jet
01.2023 - 11.2023
- Managed ground-side logistics, including baggage handling, boarding coordination, and resolving operational challenges to maintain on-time schedules.
- Addressed and resolved passenger inquiries, complaints, or disruptions promptly and professionally, maintaining customer satisfaction and brand loyalty.
- Ensured adherence to safety standards and company policies while guiding passengers through security procedures, boarding processes, or emergency protocols.
Assistant Project Manager
W&D LLC
02.2021 - 01.2023
- Support project managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
Customer Service Representative
Sheltair
12.2017 - 02.2021
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs by contacting suppliers and accurately communicating stakeholders
- Met customer call guidelines for service levels, handle time and productivity of private flight schedules
- Calculated correct orders of fuel totals, updated accounts and maintained detailed records for inventory management for aircraft demands
Education
Associate of Science -
Valencia College
Orlando, FL01-2018
High School Diploma -
Freedom High School
Orlando01-2013
Skills
- Time management
- Technical report writing
- Regulatory compliance
- Analytical skills
- Crisis management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Dispatcher
Air Ambulance Worldwide
07.2023 - Current
Ground Experience Representative
OX Jet
01.2023 - 11.2023
Assistant Project Manager
W&D LLC
02.2021 - 01.2023
Customer Service Representative
Sheltair
12.2017 - 02.2021
Associate of Science -
Valencia College
High School Diploma -
Freedom High School
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