Summary
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Timeline
References
Current Position
References
Work Preference
Quote
20
Paola Ramirez

Paola Ramirez

IT / Website Management / Customer Service
San Antonio,United States

Summary

Website Migration Specialist with over 7 years of expertise in website management and more than a decade in customer service. Proficient in DNN and CMS, demonstrating strong critical thinking and problem-solving abilities to effectively address diverse organizational needs. Bilingual in Spanish with exceptional communication skills, fostering teamwork and collaboration to achieve objectives. Experienced in coaching and mentoring clients and colleagues on standard processes, with a proven ability to thrive in fast-paced environments through adept time management.

Accomplished technology professional with extensive experience in Microsoft software products, Jira, and Confluence. Expertise in AFPIMS (American Forces Public Information Management System) and website management has driven successful project outcomes. Proven ability to streamline processes and enhance communication through effective technical solutions. Aiming to leverage skills in a dynamic environment focused on innovation and efficiency.

Motivated future Software Engineer in training, actively preparing for the CYSA+ certification.

Work History

Senior Web Migration Specialist

GovCom Solutions
05.2023 - 05.2025
  • Work with the Department of Defense, military, and civilian stakeholders to migrate, build, and improve websites in a dynamic content management system (CMS), American Forces Public Information Management System (AFPIMS).
  • Stay in contact with multiple stakeholders, admins, or POCs through email, phone, and meetings. Utilizing MS Teams, Zoom, Google Meet, Slack, or Webex.
  • Assisted in migration projects for emerging sites, handling complete site construction and page responsiveness using customized HTML/CSS.
  • Create standard operating procedures within Confluence. Utilize Jira's ticketing system for daily tasks.
  • Train the Migration Team to stay up to date with new items available when provided by the Training Team. Train new employees on the website migration process and procedures.
  • Support the training team in creating Adobe Enterprise Manager training materials for our NextGen website platform..

Senior Web Migration Specialist

Zolon Tech Inc.
02.2023 - 04.2023
  • Work with the Department of Defense, military, and civilian stakeholders to migrate, build, and improve websites in a dynamic content management system (CMS), American Forces Public Information Management System (AFPIMS).
  • Stay in contact with multiple stakeholders, admins, or POCs through email, phone, and meetings. Utilizing MS Teams, Zoom, Google Meet, Slack, or Webex.
  • Assisted in migration projects for emerging sites, handling complete site construction and page responsiveness using customized HTML/CSS.
  • Create standard operating procedures within Confluence. Utilize Jira's ticketing system for daily tasks.
  • Train the Migration Team to stay up to date with new items available when provided by the Training Team. Train new employees on the website migration process and procedures.
  • Support the training team in creating Adobe Enterprise Manager training materials for our NextGen website platform..

Web Migration Specialist

ManTech
01.2021 - 02.2023
  • Work with the Department of Defense, military, and civilian stakeholders to migrate, build, and improve websites in a dynamic content management system (CMS), American Forces Public Information Management System (AFPIMS).
  • Stay in contact with multiple stakeholders, admins, or POCs through email, phone, and meetings. Utilizing MS Teams, Zoom, Google Meet, Slack, or Webex.
  • Create standard operating procedures within Confluence. Utilize Jira's ticketing system for daily tasks.
  • Train the Migration Team to stay up to date with new items available when provided by the Training Team. Train new employees on the website migration process and procedures.

Web Migration Specialist

Gryphon Technologies, Inc
San Antonio, United States
12.2019 - 01.2021
  • Work with the Department Of Defense, military, and civilian stakeholders to migrate, build, and improve websites in a dynamic content management system (CMS) within the
  • American Forces Public Information Management System (AFPIMS).
  • Set up web site front ends, crawls, and collections in Google Search Appliance.
  • Addressed additional helpdesk queries promptly when required.
  • Conducted comprehensive training sessions for customers utilizing AFPIMS.

Web Migration Specialist

OMNITEC Solutions, Inc.
San Antonio, United States
10.2017 - 12.2019
  • Work with the Department Of Defense, military, and civilian stakeholders to migrate, build, and improve websites in a dynamic content management system (CMS) within the American Forces Public Information Management System (AFPIMS).
  • Set up web site front ends, crawls, and collections in Google Search Appliance.
  • Addressed additional helpdesk queries promptly when required.
  • Conducted comprehensive training sessions for customers utilizing AFPIMS.

Service Desk Technician

OMNITEC Solutions Inc.
08.2016 - 10.2017
  • Provided end-user support on military websites utilizing the American Forces Public Information Management System (AFPIMS) content management system.
  • Responded to incoming field calls to resolve service desk inquiries.
  • Worked with a custom Digital Asset Management system within AFPIMS. Assisted in migration projects for emerging sites, handling complete site construction and page responsiveness using customized HTML.
  • Appointed to train new employees. Held the title of office assistant manager. Known as the go-to person for all things AFPIMS.
  • Fostered collaboration with mission partners under DMA initiatives.
  • Responsible for sending out GovDelivery notices. Performed quality assurance on new code deployments for AFPIMS.

Bilingual Collections and Customer Service Specialist

Ovation Financial Services
06.2016 - 07.2016
  • Demonstrated excellent communication skills during in-bound and out-bound calls regarding overdue payments.
  • Mastered accounting principles to manage accounts payable, payment options, and interest calculations.
  • Effectively managed customer service with precise date entry and account organization.

Mobile Lead

Best Buy
10.2013 - 06.2016
  • Led mobile team to achieve sales quotas effectively.
  • Continuously monitored emerging technologies and updated the team on significant developments.
  • Maintained high team morale through effective communication.
  • Managed nightly cash handling and deposits for the business.
  • Performed opening and night closure procedures.

Mobile Sales Consultant

Best Buy
04.2012 - 10.2013
  • Mastered available and emerging technologies; informed customers about products.
  • Trained newly hired employees upon their onboarding.
  • Monitored progress and reported to the department manager to ensure achievement of set targets.

Education

High School Diploma -

John Paul Steven’s Highschool
01-2011

Skills

  • Flexible multitasking
  • Strong leadership skills
  • Critical thinking
  • DotNetNuke
  • HTML/CSS
  • 508 compliance
  • MS office
  • Great customer service skills
  • Testing and troubleshooting
  • Project Management
  • Documentation and reporting
  • Team collaboration
  • Training and knowledge transfer
  • Adobe Experience Manager knowledge
  • Agile methodology
  • Cross-functional collaboration
  • Jira
  • Confluence

Certification

  • Adobe Experience Manager 6.5 - Build Websites and Components
  • HTML & CSS - Certification

Languages

Spanish
Native language
Spanish
Advanced (C1)
C1
English
Advanced (C1)
C1

Accomplishments

U.S Marine Corps Websites Recognition

Ma’am,
LisaG and I wanted to touch base and thank you for all of your support this past year.

Your contributions to assisting the U.S. Marine Corps with our website migrations and theme updates
have been notably exceptional.

You have consistently demonstrated an outstanding level of customer service, ensuring that our
experiences are not just satisfactory but exemplary.

Your expertise in configuring host-level and other behind the scenes actions on the American Forces
Public Information Management System (AFPIMS) has been pivotal to the seamless transition of
migrating our websites to new themes, modules, and ArticleCS content types.

This technical acumen, combined with your ability to provide direct and immediate support to the
Marine Corps Public Web team, has significantly minimized downtime and facilitated a smooth
migration process.

Your proactive approach and readiness to address technical challenges have been instrumental in
maintaining the integrity and performance of the migrated websites.

Your dedication to excellence and commitment to client satisfaction have greatly contributed to the
success of our website migration projects, setting the standard for others in this role.


Thank you again for everything you do, and we look forward to continuing to work with you on our
planned future projects in the following weeks.

Respectfully,
K. Sanders Hall, Jr., CISM
Marine Corps Public Web
Communication Directorate
Headquarters, U.S. Marine Corps
Phone: 571-465-6902
sanders.hall@usmc.mil

.....................................................................................................................

Navy Problem Solving & Process Improvement Office Website Recognition

“Dear Mrs. Ramirez,
I hope this message finds you well. I wanted to take a moment to formally express my sincere appreciation for the outstanding service you provided during our migration process. Your professionalism, expertise, and dedication made all the difference, and I believe your exceptional work should be recognized.

From start to finish, the entire migration experience was seamless, and I always felt confident that I was in expert hands. You were incredibly responsive from the first point of contact. Every time I had a question or concern, you responded quickly with clear and thoughtful answers, ensuring I never felt uncertain about the next steps. Your communication was top-notch, and I always knew exactly what to expect at each stage of the process.

Your professionalism throughout the entire project was evident in every interaction. Not only were you polite and respectful, but you also demonstrated exceptional organizational skills. You managed the project with great attention to detail, ensuring everything was completed on time and to the highest standards. It was clear that you were genuinely committed to making the migration as smooth and efficient as possible.


Your technical expertise was especially impressive. You demonstrated an exceptional understanding of the tools and processes involved in the migration. You guided us through each step with ease, explained complex issues clearly, and even offered suggestions for optimization that I had not considered. It was apparent that you have deep knowledge and experience in the field, and that truly showed in the quality of the migration and the solutions you provided.

Your expertise and professionalism are truly invaluable. The Department of Defense (DoD) would certainly benefit from individuals like you—dedicated, skilled, and capable of managing complex, high-stakes projects with grace and precision. The entire migration process exceeded my expectations. It was completed without any issues, thanks to your careful planning and execution. I feel confident that our website is now in a much better position, and its all thanks to your outstanding efforts.
Your level of expertise, professionalism, and commitment to customer satisfaction is truly remarkable. Please feel free to forward this to both your contract employer and Government Leadership.

Thank you again for making what could have been a stressful experience so easy and efficient.”

Respectfully
Christopher D. Kleriotis
Data & Analytics Section Chief
Chief of Naval Operations (CNO)
Navy Problem Solving & Process Improvement Office (OPNAV)
2000 Navy Pentagon 4E581
Washington, DC 20350
703.216.0359
christopher.d.kleriotis.civ@us.navy.mil

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Web Migration Specialist

GovCom Solutions
05.2023 - 05.2025

Senior Web Migration Specialist

Zolon Tech Inc.
02.2023 - 04.2023

Web Migration Specialist

ManTech
01.2021 - 02.2023

Web Migration Specialist

Gryphon Technologies, Inc
12.2019 - 01.2021

Web Migration Specialist

OMNITEC Solutions, Inc.
10.2017 - 12.2019

Service Desk Technician

OMNITEC Solutions Inc.
08.2016 - 10.2017

Bilingual Collections and Customer Service Specialist

Ovation Financial Services
06.2016 - 07.2016

Mobile Lead

Best Buy
10.2013 - 06.2016

Mobile Sales Consultant

Best Buy
04.2012 - 10.2013

High School Diploma -

John Paul Steven’s Highschool

References

References available upon request.

Current Position

Web Migration Specialist at GovCom Solutions

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs

Quote

"Progress begins with a woman who dares to step beyond limits."
Paola RamirezIT / Website Management / Customer Service