Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Ramos

Philadelphia,PA

Summary

Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.

Overview

8
8
years of professional experience

Work History

Services Coordinator

United Disability Services
Philadelphia, PA
02.2022 - 10.2024
  • Development of the person centered service plan that address Participants’ identified areas of need, goals, intervention, and progress of goals
  • Locate resources and supports for Participants enrolled in waiver services
  • Coordinate services for Participants in relation to their identified needs
  • Monitor authorized services through phone calls, face-to-face visits, person centered planning team meetings, and contact with providers
  • Assist Participants in maintaining their health and safety through accessing member benefits in their home and community

Services Coordinator

Patient Care Coordination
Philadelphia , PA
09.2021 - 02.2022
  • Responsible for the operational functions of the service coordinator team assigned to a designated LTSS CHC health plan MCO.
  • Support and supervise staff providing day-to-day supervision, including direct administrative and clinical supervision (if applicable based on licensure)
  • Establishes and maintains production and quality standards by developing and ensuring compliance with all customer services. Provides direct and timely feedback to all staff on the results.
  • Ensure all service coordination responsibilities are completed in compliance with MCO specific contract requirements including participant assessments and person centered service plans.
  • Provide the best customer care possible, including reliability in working scheduled hours; Takes the lead in handling all crisis situations and provides solutions.

Patient Care Coordinator

All American Home care
Philadelphia, PA
11.2020 - 02.2022
  • Supervised and trained multiple employees in providing excellent customer service.
  • Payroll, Payroll Calculation, Over Time payment, Holiday payment, Unbalance visit,
  • Incomplete confirmation, Confirm Timesheet, Mismatch, Authorization calculation and Overlapping visit.
  • Answering visitors inquiries about company and services, directing visitors to their destinations, answering incoming calls on multi-line telephones.
  • Assigning tasks, monitoring staff performance, handling client complaints, recommending caretakers for potential customers, and doing paperwork
  • Coordination, Intake, and HR department

Bilingual Case Manager

Blessings4Ever Home Care Agency
Philadelphia, PA
10.2016 - 11.2020
  • Providing support for individuals with physical disabilities in a environmental settings.
  • Assisting the individual and monitoring there needs for services and support.
  • Manage caseloads of 150 is consumer as well as 75 PCA.
  • Maintain compliances for PCA and Consumer.
  • Report abuse and neglect and PCA misconduct to supervisor to be enter into the EIM database.
  • Billing using HHA data, assisting with issues with using HHA app to clock in and out.

Education

Bachelor of Science - Social Work

Alvernia University
Reading, PA
05-2025

Associate of Arts - Human Services

Harcum College
Bryn Mawr, PA
05-2021

Skills

  • Customer expectation management
  • Community resource expertise
  • Team Leadership
  • Program follow-up and assessment
  • Resource Utilization
  • Ongoing client support
  • Family service plans

Languages

Spanish
Native/ Bilingual

Timeline

Services Coordinator

United Disability Services
02.2022 - 10.2024

Services Coordinator

Patient Care Coordination
09.2021 - 02.2022

Patient Care Coordinator

All American Home care
11.2020 - 02.2022

Bilingual Case Manager

Blessings4Ever Home Care Agency
10.2016 - 11.2020

Bachelor of Science - Social Work

Alvernia University

Associate of Arts - Human Services

Harcum College

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Paola Ramos