Paola Rivera Alers
Orlando
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
Orlando
03.2024 - 04.2025
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Used appropriate means to discipline prisoners.
- Served meals and dispensed medications to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Phlebotomist
Poinciana medical clinic
Orlando
06.2022 - 11.2022
- Performed quality control tests on collected specimens.
- Provided assistance to clinical staff during patient visits.
- Assisted in the training and mentoring of new phlebotomy staff.
- Prepared and packaged specimens for courier transport.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Collected specimen samples and transported to laboratory for processing.
- Processed orders for medical supplies and lab equipment.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Crew Member
Wendys
Orlando
01.2020 - 01.2022
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Wiped down tables and equipment, swept and refilled stock.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Freedom High School
Orlando, Florida05-2021
Skills
- De-escalation techniques
- Customer service
- Stress tolerance
- Safety
- Spanish fluency
- Teamwork and collaboration
- Active listening
Languages
Spanish
Native/ Bilingual
Timeline
Correctional Officer
Florida Department Of Corrections
03.2024 - 04.2025
Phlebotomist
Poinciana medical clinic
06.2022 - 11.2022
Crew Member
Wendys
01.2020 - 01.2022
High School Diploma -
Freedom High School