Paola Rojas

• Managed high volumes of incoming calls from patients, caregivers, and providers to address inquiries.
• Conducted outbound calls to patients for medication profile creation, maintenance, or updates.
• Navigated current case queues to resolve patient care issues efficiently.
• Performed claim adjudication and auditing tasks, including prior authorizations, billing, and eligibility checks, necessitating outbound calls to patients.
• Entered large quantities of data; processing prescription information.

• Prepared and dispensed medications accurately for patient prescriptions.
• Managed inventory levels and restocked pharmacy supplies efficiently.
• Processed insurance claims and verified patient information.
• Collaborated with pharmacists to maintain compliance with safety regulations.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

• Seasonal position
• Documented inspection results by completing reports and logs.
• Conducted routine recollection of samples and analyzed results after testing.
• Documented findings in laboratory notebooks, adhering to strict quality control guidelines.
• Ensured compliance with safety protocols to maintain a clean and safe working environment.

• Assisted customers in selecting jewelry and accessories.
• Maintained visual merchandising standards throughout the store.
• Processed sales transactions.
• Handled customer inquiries and resolved issues to ensure satisfaction.

• Managed cash register operations.
• Carried out opening and closing procedures.
• Supervised daily store operations ensuring compliance with company policies.
• Trained team members.
• Assisted in inventory management.
• Helped customers find specific products, answered questions, and offered product advice.

• Graduated in May 2025
• Graduated cum laude

GPA: 3.8