Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Paola Rondon Moreno

South Jordan,UT

Summary

Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Fluent in both English and Spanish.

Overview

9
9
years of professional experience

Work History

Director of Public Relations

Trujillo Acosta Law
07.2024 - Current
  • Developed and executed comprehensive public relations strategies to enhance brand visibility and reputation.
  • Led crisis communication efforts, ensuring timely and effective messaging during critical situations.
  • Fostered relationships with media outlets, securing positive coverage through targeted outreach initiatives.
  • Oversaw content creation for press releases, articles, and social media platforms to engage diverse audiences.
  • Managed PR campaigns that aligned with organizational goals, driving strategic objectives across departments.
  • Collaborated with cross-functional teams to ensure cohesive messaging across all marketing channels and platforms.
  • Executed social media plans to create cohesive online presence.
  • Secured high-profile media placements with targeted pitching and relationship-building efforts.
  • Cultivated a robust network of media contacts across various industries, leading to enhanced opportunities for strategic collaborations and partnerships.
  • Built strong relationships with key industry influencers, enhancing the company''s credibility in its sector.
  • Coordinated special events such as press conferences or workshops resulting in increased brand awareness and media coverage.

Customer Success Manager

Agency VA
04.2023 - 06.2024
  • Developed customer onboarding processes to enhance user engagement and satisfaction.
  • Analyzed customer feedback to identify trends, informing product development strategies.
  • Cultivated strong relationships with key clients, fostering loyalty and retention initiatives.
  • Monitored account health metrics, proactively addressing potential churn risks with targeted solutions.
  • Collaborated with sales and marketing teams to align customer success initiatives with business goals.
  • Created resources and documentation for customers, streamlining support interactions and enhancing user experience.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Created customer support strategies to increase customer retention.

REGIONAL SALES MANAGER

VEROS CREDIT
11.2021 - 04.2023
  • Manage a book of business of 50+ dealership in Utah both Independent and Franchises.
  • Key role in communication between corporate and dealerships. Developed and managed a book of business $1M, research potential leads, identified top 10 producing dealerships, and lead continuous outreach and follow up to build relationships and close business.
  • Marketing visits; led over 20 weekly visits to better understand the market and to obtain quality leads for new sign ups as well as consistent visits to my active dealerships.
  • Identify decision making personnel; stablish a strong relationship for a better closing ratio.
  • Educate dealerships on our program guidelines and policies to better service them.
  • Maintain a small number of buybacks and outstanding titles.

RECRUITER

AGENCY VA
07.2021 - 11.2021
  • Screen resumes, interview candidates and assist with the hiring process for the Insurance licensed and non-licensed team.
  • Stablish strong relationships with manager to better service their region needs. Company is established in the US and has remote locations in the Philippines, India, Puerto Rico and Central America.
  • Clear channel of communication and quarterly reviews with hiring partner agencies such as Indeed, Zip Recruiter and LinkedIn.
  • Monthly meeting with HR manager to review employee turnover.
  • Maintain a monthly budget utilized between the different hiring platforms.

PLATINUM VA – TEAM LEAM

AGENCY VA
08.2020 - 07.2021
  • Train and supervise Insurance licensed staff; managed a team of 20 licensed virtual assistants. Met on a monthly basis with insurance agents to review VA’s performance.
  • Licensed Virtual Assistant; worked with four insurance agencies. Re market policies, policy endorsements, new business and renewals for both Commercial and Personal Lines.
  • Used a variety of management and quoting systems; AMS360, QQ catalyst, EZlynx, Applied Epic, and a few more.
  • Quote and bind excess and surplus policies. Very familiar with Axis, Lloyd’s of London, Chubb, Hartford, and many more.
  • Extensive experience with carriers for both Commercial and Personal lines Insurance.

OFFICE MANAGER

ALLSTATE INSURANCE AGENCY
07.2019 - 08.2020
  • Managed and supervise the office staff; ran payroll, verified commissions, time off requests and office needs.
  • Assisted with customer complaints or issues.
  • Monthly training for staff to stay up to date to current company policies and changes.
  • Monthly community events; gather new leads, referrals, and sponsored community events.
  • Licensed producer for Personal and commercial lines and life.

MARKETING COORDINATOR

STATE FARM INSURANCE AGENCY
07.2016 - 07.2017
  • Planned and managed community events; gathered leads, community relations, social media content creator, publicity and advertising.
  • Customer service, answered and transferred calls.

Education

HOSPITALITY MANAGEMENT

UTAH VALLEY UNIVERSITY

Skills

  • Multicultural marketing
  • Corporate communications
  • Marketing communications
  • Internal communications
  • Social media strategy
  • CRM software proficiency
  • Cross-functional teamwork
  • Customer relations
  • Account management and sales
  • Strong interpersonal communication skills
  • Troubleshoot
  • Time management, multitask
  • Training and Development
  • Recruiting and payroll

Timeline

Director of Public Relations

Trujillo Acosta Law
07.2024 - Current

Customer Success Manager

Agency VA
04.2023 - 06.2024

REGIONAL SALES MANAGER

VEROS CREDIT
11.2021 - 04.2023

RECRUITER

AGENCY VA
07.2021 - 11.2021

PLATINUM VA – TEAM LEAM

AGENCY VA
08.2020 - 07.2021

OFFICE MANAGER

ALLSTATE INSURANCE AGENCY
07.2019 - 08.2020

MARKETING COORDINATOR

STATE FARM INSURANCE AGENCY
07.2016 - 07.2017

HOSPITALITY MANAGEMENT

UTAH VALLEY UNIVERSITY

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