Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Paola Rosado Bermudez

NAPLES,FL

Summary

Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 3 year of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.

Overview

6
6
years of professional experience

Work History

Financial Assistance Worker

Nch Healthcare System
09.2023 - Current
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Patient Register

Nch Healthcare System
06.2021 - 09.2023
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.

Cashier Team Lead

Il Primos
01.2019 - 03.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.

Cashier

Sonic
01.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate of Arts - Nursing

Florida SouthWestern State College
7505 Grand Lely Dr, Naples, FL 34113
05.2026

High School Diploma -

Lely High School
Naples, FL
04.2021

Skills

  • Customer Satisfaction
  • Program Eligibility
  • Effective Conflict Resolution Skills
  • Office Operations
  • Team Communication
  • Customer Inquiries
  • Financial Assistance
  • Confidential Records Management
  • Strong Interpersonal Communication
  • Financial Approvals
  • Customer Proposals
  • Verify Agreements
  • Customer Needs Assessments
  • Financial Records and Reporting
  • Financial Service Solutions
  • Knowledge of VA Loan Process
  • Patient Assistance
  • Serve Customer Needs

Accomplishments

  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Financial Assistance Worker

Nch Healthcare System
09.2023 - Current

Patient Register

Nch Healthcare System
06.2021 - 09.2023

Cashier Team Lead

Il Primos
01.2019 - 03.2021

Cashier

Sonic
01.2018 - 01.2019

Associate of Arts - Nursing

Florida SouthWestern State College

High School Diploma -

Lely High School

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Paola Rosado Bermudez