Paola Sabando
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Measure & Made
02.2022 - Current
- Handle inbound/outbound calls, respond to daily emails from customers, assist customers placing new order, data entry (order entry, entering customer data on spreadsheets)
Customer Service Specialist
TrūAura Beauty
02.2018 - 02.2022
- Handle inbound/outbound calls and emails daily, assist customers with basic account questions, place phone orders, process payments for declined orders and update loyalty membership orders, educate customers about the products and answer questions, assist with any additional call center operations as assigned
Bilingual Care Center Rep
BeautiControl, Inc.
01.2008 - 11.2017
- Provided customer service support and daily brand management via Facebook business page, first point of contact for the highest-level Directors in the company, special events: Sales Desk Operator, calculated figures such as discounts, percentage allocations and credits, processed an average of 60+ calls per day for a large-scale of inquiries, verified details of transactions, including funds received and total account details, managed and resolved customer complaints decreasing customer complaint, ensure weekly service level goals are met, managed incoming and outgoing calls in a timely manner with high-security computer systems, responsible for setting up and administering training events, contacted and followed up with hotels to make sure events would go as planned, company closed.
Education
High School Diploma -
MacArthur High School
Skills
- Bilingual (Spanish / English)
- Work Ethics
- Enthusiastic
- Adapt to Change Quickly
- Service and Support
- Excellent Communication & Intrapersonal Skills
- Strong Organizational & Inventory Control
- Responsible
- Self-Motivated
Timeline
Customer Support Specialist
Measure & Made
02.2022 - Current
Customer Service Specialist
TrūAura Beauty
02.2018 - 02.2022
Bilingual Care Center Rep
BeautiControl, Inc.
01.2008 - 11.2017
High School Diploma -
MacArthur High School
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