Paola Salazar

• Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Balanced teller drawers and ATM cash.
• Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
• Organized regular training sessions for team members, promoting continuous learning and skill development within the group.
• Exceeded sales goals in Account Openings and Lending Products on consistent basis.
• Increased client satisfaction by providing customized financial solutions tailored to their specific needs.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Explained features and advantages of Lending and Deposit products or services to promote sales.
• Boosted referral rates by cultivating positive and balanced internal partner relationships
• Achieved top performer status within the company due to consistent high sales numbers.

Entered into the licensing program and successfully passed the SIE Exam.

• Advised customers on bank products, services and financial planning options.
• Trained and coached developing team members in procedures, compliance standards and performance strategies
• Completed daily cash balancing and operated ATMs.
• Helped customers open and close accounts, apply for the appropriate lending product and make sound financial decisions.
• Exceeded quarterly goals and expectations by developing deep relationships with clientele based off of their overall financial portfolio
• Completed thorough and accurate documentation for money movements, deposits or withdrawals.
• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
• Put together and executed loan documents.
• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
• Developed culture of success rewarding performance, productivity and sales results.
• Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.

• Oversaw repairs and enhancements by working closely with maintenance staff.
• Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
• Drove facility growth and increased resident morale by planning special activities.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Recommended property improvements based on detailed evaluations of current property conditions.
• Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.

• Process encoding errors, file fraud dispute forms, cross selling products and accounts.
• Extensive trouble shooting and problem solving, run deposit corrections, deliver customer service work efficiently on my own.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Managed high-volume of inbound and outbound customer calls.
• Maintained strong call control and quickly worked through scripts to address problems.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

• Provided excellent customer service.
• Processed payments as well as transactions like transfers, disputes and closing of bank accounts.
• This position required me to work well on my own and work through difficult situations with little to no help.
• i'm Required to work efficiently and quickly with finishing any task assigned to me.

• Processed Loan and credit card payments, deposits, as well as provided customer service, also cross selling products and accounts to clients.