Summary
Overview
Work History
Skills
Timeline
Generic

Paola Santos

Houston

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

General Manager

Shipley Do-Nuts
10.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Skills

Puntual, responsable, entusiasta,

  • Efficient multi-tasker
  • Time Management
  • Training and coaching
  • Team Leadership
  • Customer Relations
  • Staff Training
  • Inventory Control
  • Staff Supervision
  • Customer Relationship Management
  • Employee Scheduling
  • Verbal and written communication
  • Motivation
  • Schedule Management
  • Staff Motivation
  • Labor Cost Controls
  • Process Improvements
  • Vendor relationships
  • Employee Development
  • Consistently meet goals
  • Cost analysis and savings
  • Sound Judgment
  • Vendor Sourcing

Timeline

General Manager

Shipley Do-Nuts
10.2019 - Current
Paola Santos