Paola Serrano
Summary
Adept in bilingual communication and analytical problem-solving, I significantly enhanced client relationships and operational efficiency at Marine Corps Community Services. My leadership and strategic time management skills led to innovative solutions, improving program outcomes. Skilled in software navigation, I excel in driving projects to completion, ensuring high-quality results.
Overview
14
14
years of professional experience
Work History
Program Assistant GSE-04
Marine Corps Community Services
10.2017 - 12.2024
- Produced and distributed memos, newsletters, and other forms of communication.
- Assisted organizational efforts by filing, entering data and answering phones.
- Monitored progress on project timelines associated with each program activity or initiative.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Assisted management with planning and logistics for program activities.
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Ensured compliance with organizational policies and procedures while administering programs.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Coordinated logistics for activities and events.
- Produced well-written, comprehensive reports and documents.
- Maintained positive working relationship with fellow staff and management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Administrative Assistant
Marine Corps Community Services
12.2015 - 09.2017
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Processed invoices for payment using accounting software applications.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained inventory of office supplies and placed orders when necessary.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Completed day-to-day duties accurately and efficiently.
Bank Teller
CHASE BANK – JP MORGAN CHASE
03.2014 - 05.2015
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Reconciled cash and checks against computer records at end of shift.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Member Service Representative
Sam's Club
02.2011 - 07.2014
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Excelled in exceeding daily credit card application goals.
- Mentored junior team members and managed employee relationships.
- Presented and explained services and products to meet member needs.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted market research and reported on competitors.
Education
AA - General Studies
Tulsa Community College
06.2016
AA - Liberal Arts
Tulsa Community College
05.2015
Skills
- Bilingual Communication Skills (English/Spanish)
- Strong Written and Verbal Communication
- Strong leadership skills
- Scheduling
- Strategic Time Allocation
- Versatile Work Approach
- Skilled in Software Navigation
- Adept at Simultaneous Task Management
- Analytical Problem Solving
- Client Relationship Building
- Cash Management
References
References available upon request.
Timeline
Program Assistant GSE-04
Marine Corps Community Services
10.2017 - 12.2024
Administrative Assistant
Marine Corps Community Services
12.2015 - 09.2017
Bank Teller
CHASE BANK – JP MORGAN CHASE
03.2014 - 05.2015
Member Service Representative
Sam's Club
02.2011 - 07.2014
AA - General Studies
Tulsa Community College
AA - Liberal Arts
Tulsa Community College
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