Paola Serrano Melendez
Haverhill,MA
Summary
Results-driven professional experienced in competitive analysis and relationship building. Enhanced team productivity through effective communication and organizational skills while driving business development initiatives and optimizing client engagement. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Buisiness Development Manager
AutoFair Ford of Haverhill
01.2023 - Current
- Developed and maintained relationships with clients to identify new business opportunities.
- Supported business development initiatives by conducting market research and competitor analysis.
- Facilitated communication between sales, marketing, and management teams to streamline processes and improve overall workflow.
- Coordinated team efforts to streamline project workflows and maintain organized records for efficient retrieval, supporting colleagues in achieving project milestones.
- Scheduled and confirmed appointments to enhance client engagement and satisfaction.
- Managed incoming calls to ensure prompt customer assistance and issue resolution. to ensure efficient communication and customer support.
Assistant Manager
Dunkin' Donuts
07.2020 - 01.2023
- Streamlined daily operations to support efficient workflow and deliver exceptional customer service.
- Trained new staff on operational procedures and company standards to improve team performance.
- Monitored inventory levels to ensure timely restocking and reduce product waste.
- Monitored inventory levels, facilitating timely restocking and minimizing waste.
Shift Leader
Five Guys
Haverhill, MA
04.2018 - 07.2020
- Supervised daily operations and ensured efficient workflow among team members.
- Trained new employees on company standards and operational procedures.
- Managed inventory levels and organized stock to meet customer demand.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NHSkills
- Market research
- Market analysis
- CRM software proficiency
- Microsoft Office
- Organizational skills
- Time management
- Team collaboration
- Relationship building
- Problem-solving
- Adaptability and flexibility
- Detail-oriented
Additional Information
Looking to change careers. Hoping for an opportunity to learn.
Languages
Spanish
English
Timeline
Assistant Buisiness Development Manager
AutoFair Ford of Haverhill
01.2023 - Current
Assistant Manager
Dunkin' Donuts
07.2020 - 01.2023
Shift Leader
Five Guys
04.2018 - 07.2020
Bachelor of Science - Accounting
Southern New Hampshire University