Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Paola Setien

Cary,NC

Summary

Detail-oriented and reliable professional with a background in customer service, behavioral data collection, and cash handling. Skilled at maintaining accuracy under pressure, resolving customer inquiries, and handling confidential information with integrity. Currently pursuing CAMS certification to advance in anti-money laundering (AML) and compliance. Seeking an entry-level banking or compliance role to leverage strong communication, organizational, and analytical skills, while contributing to client trust and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Career Break & Professional Development

Stay At Home Mom
Cary, North Carolina
10.2023 - Current
  • Focused on professional upskilling to transition into compliance and financial services.
  • Completed online training in AML, Banking Fundamentals, and compliance basics.
  • Actively working toward Certified Anti-Money Laundering Specialist (CAMS) certification.

Customer Service Representative (Call Center)

America's Preferred Home Warranty
DeWitt, Michigan
07.2021 - 02.2022
  • Assisted clients with account access, billing questions, and service issues.
  • Resolved customer complaints and de-escalated conflicts with professionalism.
  • Handled large call volumes while meeting quality and productivity standards.
  • Gained experience in compliance, secure information handling, and problem solving.

Behavior Therapist (ABA Therapy)

ABA Pathways
East Lansing, MI
05.2018 - 06.2021
  • Collected and analyzed behavioral data for individualized therapy programs.
  • Maintained detailed, confidential records in compliance with HIPAA standards.
  • Communicated progress and concerns clearly to families and supervisors.
  • Strengthened skills in accuracy, confidentiality, and attention to detail.

Education

Bachelor of Arts - Psychology

Interamerican University
Puerto Rico
08.2015

Skills

  • Cash handling and transaction accuracy
  • Customer service and conflict resolution
  • Data collection and documentation
  • Call center and client support
  • Confidential record keeping
  • Attention to detail and organization
  • Microsoft Office (Word, Excel, Outlook)
  • Adaptable, quick learner
  • AML / KYC (developing expertise)

Certification

  • In Process: Certified Anti-Money Laundering Specialist (CAMS) Certification – ACAMS
  • AML / Banking Fundamentals Training (Alison, 2025)
  • Customer Service & Communication Skills Development

Languages

  • English
  • Spanish

Timeline

Career Break & Professional Development

Stay At Home Mom
10.2023 - Current

Customer Service Representative (Call Center)

America's Preferred Home Warranty
07.2021 - 02.2022

Behavior Therapist (ABA Therapy)

ABA Pathways
05.2018 - 06.2021

Bachelor of Arts - Psychology

Interamerican University

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