Paola Aiswarya-Silvester
Westmont,Illinois
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Service Desk Coordinator
Walgreens Boots Alliance
04.2013 - Current
- Identify and report possible trends and known issues, providing resolution steps and troubleshooting to resolve issues.
- Efficiently and accurately identify issues to maintain high SLA standards.
- Specialize in Pharmacy Software and Hardware, with crossed-trained in AS400 , POS , Telxons ( Zebra Handhelds ) and Phone.
- Collaborate in editing and creating new documents to streamline troubleshooting efforts for pharmacies, resulting in a 30% reduction in response time.
- Received the Champion of Champions award then went on to win the regional Champion of Champion award for Customer Care.
Business Operations Manager
Curry Leaves INC
12.2020 - Current
- Responsible for all permits and legal documents during concept phase
- Effectively negotiated contracts with wholesale vendors and saved the business an average of 20%
- Intermediate skill level with design tools such as Canva or Adobe Photoshop/Illustrator
- Passionate for learning and remaining current on all forms of social media including emerging trends and channels
- Create posts for social media including Instagram Reels, Facebook and Business website.
Uhaul Operations Manager
Citgo Gas Station
01.2010 - 01.2013
- U-haul attached to a Gas station
- Managed inbound / outbound truck reservations
- Light Administration work for both U-haul and Gas Station
- Completed End of Day and End of Month Paperwork.
Data Entry Specialist
Manpower ( Genpact )
01.2010 - 02.2011
- Compiled Data and reviewed information for accuracy prior to finalizing reports
- Efficiently kept all necessary documents in database
- At times would look over new employee reports and make necessary corrections.
Customer Service Rep
Walmart
01.2007 - 12.2009
- Service Desk Rep , Cashier , Jewelry Rep and when necessary would fill in as Cake Decorator
- Responded to 30-50 Phone calls a day responding to various requests.
Education
High School -
Fields Lab School
Macomb, ILBachelor of Science - Software Engineering
DeVry University
Downers Grove, ILBachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT 05.2024 - Current
Skills
- First Tier Technical Support
- Data Analytics CRM Software
- Administrative and Office Support
- Strong Analytical and Problem Solving Skills
- Familiar with Excel, Teams,MS Office tools, Word and Skype
- Experienced with Canva, iMovie Pro, Adobe
- Excellent Attention to detail
- Excellent Customer Service Skills
Timeline
Bachelor of Science - Software Engineering
Western Governors University
05.2024 - Current
Business Operations Manager
Curry Leaves INC
12.2020 - Current
Service Desk Coordinator
Walgreens Boots Alliance
04.2013 - Current
Uhaul Operations Manager
Citgo Gas Station
01.2010 - 01.2013
Data Entry Specialist
Manpower ( Genpact )
01.2010 - 02.2011
Customer Service Rep
Walmart
01.2007 - 12.2009
High School -
Fields Lab School
Bachelor of Science - Software Engineering
DeVry University
Certification
- Help Desk Technician Certification, 01/2021, 04/2021
- Data Analytics Course - Online, 02/2022, Present
Accomplishments
- Achievements/Tasks
- Tasks/Achievements
Languages
Spanish
Volunteer Experience
St.Paul De Vincent Society, 08/2016, 04/2019, Danville, IL, Catholic Organization that provides financial assistance to the community and also provides food through the food pantry., Guide applicants through financial requests and hand out food through pantry.
Organizations
- St.Paul De Vincent Society
- Stockings for the Troops
Honors Awards
Champion of Champions Care Award, 05/2017, Walgreens Boots Alliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies And Interests
- Charity
- Stockings for the Troops - Adopt a Platoon
- Crafts
Quote
It is never too late to be what you might have been.
George Eliot
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