Paola Tascon
Elizabeth,New Jersey
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manage
Unity Bank
Linden NJ
07.2020 - Current
- Responsible for demonstrating excellent customer service in accordance with Bank’s Core Values and maintaining well-developed working knowledge of products and services, ensuring outstanding customer relations and high sales, as well as imbibing bank’s service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff
- Carrying out assessment of the activities and performing of the banking staff by evaluating transaction reports and account balances for accuracy and clarity
- Perform audits of all bank negotiable items and ensure that all accounts are open with following policies and procedures
- Make important policy, planning, and strategy decisions
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
Banking Relationship Specialist
ConnectOne Bank
01.2018 - 06.2020
- Support the Bank ‘Client first’ focus and rules of engagement – greeting client by name and maintaining a professional demeanor all the times
- Handle customer service issues by conducting research, taking ownership, and following up with daily as necessary until conclusion
- Ensure all activities, transaction and records follow operational, security and control procedures of the bank, preventing fraud and protecting customer assets.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
Personal Banker
Investors Bank
09.2000 - 01.2018
- Maintain strong knowledge of all bank products and services, including lending products with a solid understanding of the features and benefits of each
- Maintain strong knowledge of competitor rates and products
- Assists customer with problems and questions regarding existing accounts and products
- Make appropriate referrals to other business lines, including commercial and business banking
- Assist customer with account reconciliations statements
- Assist teller with daily problem solving of data entry and end of night reconciliation
- Make referrals for investments and retirement products
- Opening accounts for deposit products while maintaining and compliance procedures.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Some College (No Degree) - Lincense Practical Nurse
Union County College
Elizabeth NJEMT BASIC – License -
Union County College
Elizabeth NJ06.2003
Investments Insurance Representative -
Investors Bank LBE
Scotch Plains01.2012
Diploma -
Elizabeth High School
Elizabeth NJ06.1999
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Customer Relationship Management
- Client Relations
- Fluent in Spanish
Timeline
Operations Manage
Unity Bank
07.2020 - Current
Banking Relationship Specialist
ConnectOne Bank
01.2018 - 06.2020
Personal Banker
Investors Bank
09.2000 - 01.2018
Some College (No Degree) - Lincense Practical Nurse
Union County College
EMT BASIC – License -
Union County College
Investments Insurance Representative -
Investors Bank LBE
Diploma -
Elizabeth High School
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