Paola K. Ternera
Area Manager
Houston
Summary
Skilled Area Manager offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
5
5
years of professional experience
Work History
Area Manager
Staff Pro Workforce Solutions
03.2021 - 05.2024
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision-making.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Housekeeping Manager, Opening Team
Fairfield Inn Energy Corridor
03.2017 - 03.2018
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
Area Supervisor
Staff Pro Workforce Solutions
11.2018 - 09.2020
- Recruited and screened qualified potential employees.
- Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Ran reports to track metrics such as employee turnover, headcount and new hires.
- Administered all new hire paperwork, including federal and state tax forms and bank information for direct deposits.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Verified 100 hourly employee time cards to prepare accurate bi-weekly payroll.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Education
Associate of Arts - Fashion Merchandising
Houston Community College
3601 Fannin St, Houston, TX 77004Skills
- Strong client relations
- Lead prospecting
- Proposal Writing
- Market Research
- Customer Acquisition
- Territory Management
- Team Leadership
- P&L Management
- Staff Training
- HR policies
References
Andres Sanchez
Regional Operations Manager, Staff Pro LLC
asanchez@staffproworkforce.com
(813) 494-3301
Ariel Delgado
Business Development Manager, LSI Staffing
arieldelgadofx@gmail.com
(682) 210-5031
Mario Cuevas
Dual General Manager, Aimbridge Hospitality
mario.cuevas@marriott.com - mariocuevass@aol.com
(817) 798-0163
Jason Grisham
Regional Director of Operations, Avion Hospitality
jason@avionh.com
(314) 402-2903
Timeline
Area Manager
Staff Pro Workforce Solutions
03.2021 - 05.2024
Housekeeping Manager, Opening Team
Fairfield Inn Energy Corridor
03.2017 - 03.2018
Area Supervisor
Staff Pro Workforce Solutions
11.2018 - 09.2020
Associate of Arts - Fashion Merchandising
Houston Community College
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