Paola Thompson
Las Vegas,NV
Summary
Skills
Professional hospitality worker with solid experience in luxury service environments. Strong ability to anticipate guest needs and ensure seamless dining experiences. Known for teamwork, adaptability, and consistently delivering high-quality service. Skilled in food and beverage presentation, customer interaction, and maintaining standards of excellence.
Overview
19
19
years of professional experience
Work History
In Room Dining Server
Fountainebleau Las Vegas
11.2023 - Current
- Opening team member
- Consistently exceeded performance goals by effectively managing time and workload during peak periods
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy
- Met guests' needs by delivering meals and snacks and retrieving additional items
- Used downtime to get ahead of support work such as restocking contaminants, folding napkins, polishing silverware and glasses
VIP Service Ambassador
Crockfords At Resorts World
05.2021 - 11.2023
- Opening team member
- Greet VIP guests and provide assistance upon their arrival
- Execute highest level of guest service to property and brand standards
- Take orders accurately and deliver food promptly to guest room or suite
- Perform day to day operations for Luxury Services Department
Delivery Driver
GrubHub
02.2017 - 05.2021
- Navigated app to accept deliveries, verify delivery instructions and complete order
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items
- Fluently speak, read, and write Spanish
- Kept detailed records of deliveries and money received from customers
- Microsoft Office, Powerpoint, Word, Excel, and Teams
- Multitasking and Organization
- Calm Under Pressure
- Dependable and Responsible
- Troubleshooting
Mini Bar Attendant
Wynn Las Vegas
04.2013 - 09.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Cleaned and organized kitchen, dining and service areas
- Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy
- Contributed to increased revenue by upselling premium items available in mini bar selection
Status Board Operator
Encore At Wynn Las Vegas
01.2009 - 03.2013
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Facilitated swift decision-making during emergencies by providing crucial information via the status board
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department
- Expedited troubleshooting efforts with clear documentation of issues encountered during daily operations within department
- Scheduled and prioritized tasks to staff, overseeing work completion
Front Counter Crew Member
Fedex Office
04.2006 - 01.2009
- Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges
- Trained and supported end-users with software, hardware, and network standards and use processes
- Ensured compliance with all transportation regulations, maintaining up-to-date knowledge of industry standards and best practices
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2005
Skills
- Bilingual; English and Spanish
- Phone etiquette
- Multi-tasking skills
- Calm Under Pressure
- Guest relations
- Responsible
- Reservation handling
- Order accuracy; in person and on phone
- Customer service
- Computer proficiency
Timeline
In Room Dining Server
Fountainebleau Las Vegas
11.2023 - Current
VIP Service Ambassador
Crockfords At Resorts World
05.2021 - 11.2023
Delivery Driver
GrubHub
02.2017 - 05.2021
Mini Bar Attendant
Wynn Las Vegas
04.2013 - 09.2017
Status Board Operator
Encore At Wynn Las Vegas
01.2009 - 03.2013
Front Counter Crew Member
Fedex Office
04.2006 - 01.2009
High School Diploma -
Palo Verde High School
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