PAOLA TORRES-DELGADILLO
Somerdale
Summary
Bilingual professional with 8+ years of experience in leadership, customer service, and administrative support. Skilled at managing daily operations, training teams, and building strong client relationships. Adept at handling scheduling, record keeping, and multitasking in fast-paced environments. Seeking opportunities in office administration, reception, or management where I can apply organizational and communication strengths to support company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Supervisor / Operations Coordinator
Catezza Italian Kitchen & Bar (Esperto Hospitality Group)
09.2024 - 03.2025
- Supervised daily operations, delegated responsibilities, and monitored performance.
- Maintained accurate records of inventory and vendor orders (similar to office supply tracking).
- Trained and onboarded new staff, ensuring compliance with procedures and standards.
- Acted as main point of contact for staff and management, handling scheduling and task assignments.
Assistant Manager / Customer Experience Lead
Centrada (Esperto Hospitality Group)
09.2022 - 12.2024
- Managed a team in a high-volume environment, including hiring, training, and staff scheduling.
- Oversaw budgets, invoices, and financial records, ensuring operational accuracy.
- Handled client concerns with professionalism, improving satisfaction and retention.
- Coordinated special events and team projects, requiring organization and communication.
Customer Service & Administrative Support
La Mesa
04.2022 - 09.2022
- Assisted with customer inquiries and service needs while maintaining accurate records.
- Processed transactions, balanced registers, and ensured compliance with cash-handling policies.
- Supported management with staff training and day-to-day scheduling.
Customer Relations Representative
Ocean Resort Casino
06.2021 - 10.2021
- Promoted services and assisted guests with questions and special requests.
- Handled payments, managed client interactions, and contributed to positive guest experiences.
- Ensured compliance with health and safety protocols.
Client Services & Front Desk Support
Tacos El Tio
10.2020 - 10.2021
- Greeted and assisted clients, handling transactions and service requests efficiently.
- Maintained organized records and supported team operations in a fast-paced setting.
- Assisted with onboarding new team members and ensuring compliance with procedures.
Administrative Assistant / Reception Support
Bally's Beach Bar
07.2020 - 09.2020
- Delivered front-line support by assisting guests, processing transactions, and managing inquiries.
- Organized scheduling and records while ensuring smooth daily operations.
Server / Client Coordinator
Guy Fieri's Chophouse (Bally's Casino)
11.2019 - 03.2020
- Assisted guests with service requests in a fine-dining setting, managing complex client needs.
- Handled scheduling changes and coordinated with team members to resolve service issues.
Shift Supervisor / Operations Manager
Marketplace Casa Taco Express (Tropicana)
04.2016 - 10.2019
- Supervised staff, delegated responsibilities, and provided leadership in daily operations.
- Managed transactions, processed payments, and oversaw financial reporting.
- Coordinated with vendors and ensured inventory accuracy.
- Resolved customer concerns while maintaining a professional and welcoming environment.
Education
Business Management
Atlantic Cape Community College
Mayslanding, NJ05.2020
Skills
- Leadership & Team Management
- Customer Service & Client Relations
- Scheduling & Calendar Coordination
- Cash Handling & Transaction Accuracy
- Inventory & Records Management
- Conflict Resolution & Problem Solving
- Strong Verbal & Written Communication
- Bilingual: English & Spanish
Certification
- ServSafe Certification (safety & compliance experience)
- TIPS Certification (policy & compliance training)
- Bartending Certification (customer service, multitasking, compliance)
LANGUAGES
Spanish | Native
Native or Bilingual
Seal of Biliteracy (English/Spanish)
Native or Bilingual
English
Native or Bilingual
Timeline
Team Supervisor / Operations Coordinator
Catezza Italian Kitchen & Bar (Esperto Hospitality Group)
09.2024 - 03.2025
Assistant Manager / Customer Experience Lead
Centrada (Esperto Hospitality Group)
09.2022 - 12.2024
Customer Service & Administrative Support
La Mesa
04.2022 - 09.2022
Customer Relations Representative
Ocean Resort Casino
06.2021 - 10.2021
Client Services & Front Desk Support
Tacos El Tio
10.2020 - 10.2021
Administrative Assistant / Reception Support
Bally's Beach Bar
07.2020 - 09.2020
Server / Client Coordinator
Guy Fieri's Chophouse (Bally's Casino)
11.2019 - 03.2020
Shift Supervisor / Operations Manager
Marketplace Casa Taco Express (Tropicana)
04.2016 - 10.2019
Business Management
Atlantic Cape Community College
Similar Profiles
Louis Dell'AquilaLouis Dell'Aquila
General Manager at Centrada / Esperto Hospitality GroupGeneral Manager at Centrada / Esperto Hospitality Group
Mrinal VermaMrinal Verma
Deputy General Manager at GIGU Hospitality Pvt Ltd- Gillys Resto Bar, Zodiac Bar & KitchenDeputy General Manager at GIGU Hospitality Pvt Ltd- Gillys Resto Bar, Zodiac Bar & Kitchen
Maryam SiamardiMaryam Siamardi
Service Manager at Scaddabush Italian Kitchen and BarService Manager at Scaddabush Italian Kitchen and Bar
JOHN COSTELLOJOHN COSTELLO
Sales and Marketing Manager at National RestorationSales and Marketing Manager at National Restoration
Lindsey StephensLindsey Stephens
Human Services Specialist at Camden County Board Of Social ServicesHuman Services Specialist at Camden County Board Of Social Services