Paola Tracy
Seattle,WA
Summary
Results-oriented professional with a proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities. Talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Competitive, with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Outstanding leadership, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Community Account Representative
Comcast
Seattle, WA
12.2022 - Current
- Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to improve operational processes and service delivery.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Managed customer accounts, ensuring accurate billing and timely resolution of service issues.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Managed logistics for events, oversaw event budgets, tracking expenses to maintain financial compliance and efficiency.
- Implemented innovative solutions to streamline event planning workflows and enhance team collaboration.
Sales Supervisor
SCOE Comcast
Fife, WA
03.2020 - 12.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Took low performing team, bringing team up to success being ranked 15 for overall performance in SCOE.
- Offered assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ran product knowledge portion of Internet Workshop to low performing agents across SCOE.
- Created positive team culture holding team accountable to living to our culture.
- Effectively coached team members to reach weekly and monthly sales goals.
- Developed sales strategies and established procedures for new employees.
- Monitored phone calls for quality assurance.
Sales Agent
Comcast SCOE
Fife, WA
05.2018 - 03.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Top performing sales agent being ranked top 100 within first year in role, improving in performance each shift-bid.
- Shared best practices with fellow agents to boost up team success.
- Stood in as team leader when supervisors took time off increasing their teams performance.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Associate of Science -
Arizona State University
Tempe, AZ06.2024
High School Diploma -
Emerald Ridge High School
Puyallup, WA06.2014
Skills
- Strategic Business Initiatives
- Product and Service Sales
- Competes to Win
- Effective Presentation Skills
- Data tracking
- Revenue Generation
- Operational Systems
- Goals and Performance
- Sales Team Oversight
- Team-Building Exercises
- Building Customized Solutions
- Effective Working Relationships
- Customer Experience Enhancement
- TNPS Champion
- Customer engagement
- Customer relationship management
- Account management
- Project management
- Teamwork and collaboration
- DE&I Ambassador
Accomplishments
- Won Elite my first year in the Communities Role (2023)
- Co-Lead PNR Women's Network 2025-2026
- Team Up Leadership Network Pilot Program
- Digital Equity Ambassador
- Hosted Internal Quarterly Communities Meeting
- Ranked #15 in SCOE
Timeline
Community Account Representative
Comcast
12.2022 - Current
Sales Supervisor
SCOE Comcast
03.2020 - 12.2022
Sales Agent
Comcast SCOE
05.2018 - 03.2020
High School Diploma -
Emerald Ridge High School
Associate of Science -
Arizona State University